Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
NATURALZ
on April 15, 2026
Posted by: Slick
from Detroit Michigan
[This review was collected as part of a promotion.] I am definitely honored to be a Proud owner of one of the best Products on the Market!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on April 15, 2026
Posted by: Monachellik
[This review was collected as part of a promotion.] Always been a huge fan of Samsung my whole life, doesnt surprise me this tv rocks! The remote is alittle funky, I have to press the buttons for more then 2 seconds, or double click it sometimes, with brand new batterys, but still works! And ill 1000% still recommend this tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on April 14, 2026
Posted by: Omar
[This review was collected as part of a promotion.] The colors are bright clear and intense. Color clarity is absolutely perfect
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv ever
on April 13, 2026
Posted by: Nono
from Chicago Il
[This review was collected as part of a promotion.] Best tv ever, sounds, quality, colors , pixels refresh, vivid colors and contrast, and brightness, viewing and resolution 😀
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV
on April 13, 2026
Posted by: SamsungUser003
[This review was collected as part of a promotion.] Love the clarity of the screen. Menus are pretty easy to navigate. Colors are vibrant!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Connectivity!
on April 12, 2026
Posted by: Chloe
from Miami, FL
This TV has terrible Wi-Fi connectivity. It constantly drops the network connection, kicking you off multiple times during a single viewing session. To make matters worse, when you try to reconnect, it sometimes claims your Wi-Fi password is incorrect, even though it isn't.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 13, 2026
Hi Chloe,
If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG, between 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Advisor
If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG, between 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely great buy for people
on April 12, 2026
Posted by: Radmess
from Dayton ohio
[This review was collected as part of a promotion.] Contrast and brightness go hand in hand and is AMAZING , the picture is like its come to life. User friendly interface makes the TV flawless to use and understand. Resolution comes out on top here viewed at any angle without reduction to image quality. The refresh rate is very smooth and fluid for movies and playing Minecraft.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Frequent Lip Sync Issues
on April 12, 2026
Posted by: FarmGirl
from Quarryville, PA
[This review was collected as part of a promotion.] Has a nice picture but we stream and the sound does not match the picture a lot of the times. I've done the reset they said to do and I still have the issue. I never know when it's going to happen, I would not buy again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 13, 2026
Hi FarmGirl,
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung U8000 TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung U8000 TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US