Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
Very Happy
on May 20, 2026
Posted by: Vexnor
from Enola, PA
[This review was collected as part of a promotion.] Looks great. blackest blacks vibrant colors. would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Allover a great TV
on May 20, 2026
Posted by: Tricia
[This review was collected as part of a promotion.] its very good, the resolution is bright and crisp. the configurations are easy to follow
Written by a customer while visiting Samsung US
Customer Rating
1
poor electronics and interface
on May 20, 2026
Posted by: Jerry
[This review was collected as part of a promotion.] The TV works fine as long as I want to watch with the APPS included. I have xfinity cable and it does not
connect to my home cable very easy. About half the time I have to turn the tv off and leave it for a day or so.
connect to my home cable very easy. About half the time I have to turn the tv off and leave it for a day or so.
It would be great if the instructions, which are all in the software would tell you how to set your DEFAULT INPUT TO ONCE PORT..
I will never purchase another SAMASUNG TV. I will go to LG everytime. My LG works and I never have to touch it.
Response from Samsung USBy Samsung Advisor, May 21, 2026
Hi Jerry,
Thank you for your review. While your U8000F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your review. While your U8000F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent purchase
on May 20, 2026
Posted by: Rad Pad
from Oregon
[This review was collected as part of a promotion.] I've always trusted Samsung products I like the picture the sound the quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my t v...everything about it..clearness.!!
on May 20, 2026
Posted by: Ethel
from Eastern Kentucky
[This review was collected as part of a promotion.] I love my TV I love the brightness the clarity everything about it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
none
on May 20, 2026
Posted by: robert
[This review was collected as part of a promotion.] speaker already crackles
and tv freeze up would not but again
and tv freeze up would not but again
Response from Samsung USBy Samsung Advisor, May 20, 2026
Hi Robert,
Thank you for sharing your experience with your U8000F TV. If you are hearing abnormal sounds coming from your TV, please try the following:
1. Check volume and mute settings, and make sure the Sound Output is set to TV Speaker: Settings > All Settings > Sound > Sound Output > TV Speaker
2. Run a Sound Test to help diagnose the issue: Settings > Support > Device Care > Self Diagnosis > Sound Test
3. Cold boot your TV by holding the power button on the remote until the TV turns off and back on (Or unplug the TV from power for 30 seconds, then plug it back in)
4. Reset sound settings to default: Settings > All Settings > Sound > Expert Settings > Reset Sound
5. Update your TV’s software in case a firmware issue is affecting audio: Settings > Support > Software Update > Update Now
If none of these steps resolve your issues, please contact us for further assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with your U8000F TV. If you are hearing abnormal sounds coming from your TV, please try the following:
1. Check volume and mute settings, and make sure the Sound Output is set to TV Speaker: Settings > All Settings > Sound > Sound Output > TV Speaker
2. Run a Sound Test to help diagnose the issue: Settings > Support > Device Care > Self Diagnosis > Sound Test
3. Cold boot your TV by holding the power button on the remote until the TV turns off and back on (Or unplug the TV from power for 30 seconds, then plug it back in)
4. Reset sound settings to default: Settings > All Settings > Sound > Expert Settings > Reset Sound
5. Update your TV’s software in case a firmware issue is affecting audio: Settings > Support > Software Update > Update Now
If none of these steps resolve your issues, please contact us for further assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Sound is horrible
on May 20, 2026
Posted by: SaFa
[This review was collected as part of a promotion.] The view is amazing! However the sound is horrible if you turn the tv up the sound is very muffled and I have two tvs they are both the same
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, May 20, 2026
Hi SaFa,
Thanks for sharing your experience with your U8000F TV. Unusual sounds can come from different sources, so first check whether it’s from the TV speakers, an external device (like a soundbar), or the back of the TV.
• For external audio, ensure cables are connected to the correct output
• If using antenna or cable, check signal strength: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• Popping sounds from the back may be due to thermal expansion - this is normal and not a malfunction
• Run a Sound Test to troubleshoot: Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~Samsung Advisor
Thanks for sharing your experience with your U8000F TV. Unusual sounds can come from different sources, so first check whether it’s from the TV speakers, an external device (like a soundbar), or the back of the TV.
• For external audio, ensure cables are connected to the correct output
• If using antenna or cable, check signal strength: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• Popping sounds from the back may be due to thermal expansion - this is normal and not a malfunction
• Run a Sound Test to troubleshoot: Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition to the living room
on May 20, 2026
Posted by: Wisconsin
from Wisconsin
[This review was collected as part of a promotion.] This TV is a great addition to my living room. It's wall mounted, provides excellent viewing with its brightness, contrast and resolution.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US