Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
3
Pausing on own
on June 2, 2026
Posted by: Tv watcher
[This review was collected as part of a promotion.] Despite completing all suggested remedies, the tv pauses at varying intervals while watching. I have to press the pause button on the remote to restart it. On occasion, pressing the pause button takes me out of the program altogether and I have to figure out how to get back to it. This seems to be a common problem with Samsung tv. Help Samsung complaints!
Response from Samsung USBy Samsung Advisor, June 3, 2026
Hi Tv watcher,
We're sorry you are experiencing issues with your TV. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~Samsung Advisor
We're sorry you are experiencing issues with your TV. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on June 2, 2026
Posted by: Lowknock
from Madisonville, KY
[This review was collected as part of a promotion.] Im not getting in some of my streaming channels I don't back down for I push through
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality ease of use remote
on June 2, 2026
Posted by: Dmc376
from Austin Texas
[This review was collected as part of a promotion.] Easy setup light weight excellent picture contrast and color sound quality great
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 1, 2026
Posted by: Elizo
[This review was collected as part of a promotion.] Brightness great
Viewing graet
It's all good with refresh
Viewing graet
It's all good with refresh
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on June 1, 2026
Posted by: Bossie
from Nashville Tn
[This review was collected as part of a promotion.] I myself love how my samsung tv shows real bright light color looking picture that gives overall like a real life look to it while watching but especially how it brings the characters from the game out to the unknown eyes they can believe your watching the game.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 1, 2026
Posted by: ALATEXFED
from East Texas
[This review was collected as part of a promotion.] great TV has great picture always comes in perfectly clear all channels come in clear on all networks even through Samsung everything is just great I couldn't ask for a better product on it easy to work with the channel the remote everything works great looks great sitting where it does if it's right into the profile of the it's got great brightness the colors very deep in resolution is on point I recommend this product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality picture for a very great price!
on June 1, 2026
Posted by: JMan
[This review was collected as part of a promotion.] brightness great color fantastic contrast very good refresh rate is spot on resolution is perfect
Written by a customer while visiting Samsung US
Customer Rating
4
Reliable but improvements could help
on June 1, 2026
Posted by: Tmathews86
[This review was collected as part of a promotion.] Reliable but stability with casting can be improved. Would recommend to first time tv buyers
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US