Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
Great Picture
on June 5, 2026
Posted by: Mullins
[This review was collected as part of a promotion.] Best picture we've ever had. After learning how to navigate all the features, wow, it is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on June 5, 2026
Posted by: DeeBee
[This review was collected as part of a promotion.] Easy to use and user friendly
Menu
Remote
Chanel
Brightness
Volume
Menu
Remote
Chanel
Brightness
Volume
Written by a customer while visiting Samsung US
Customer Rating
3
no big deal
on June 5, 2026
Posted by: Animal
from Iowa
[This review was collected as part of a promotion.] The new update sucks. you messed up my TV. And stop stealing my information.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, June 5, 2026
Hi Animal,
Thank you for sharing your concerns. Samsung’s privacy policies are designed to protect your personal information and ensure it’s handled responsibly.
We always request your consent before collecting any data, and we are committed to managing that information with the utmost care and transparency in accordance with our privacy guidelines.
If you have any questions about privacy settings or need assistance using your TV, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Thank you for sharing your concerns. Samsung’s privacy policies are designed to protect your personal information and ensure it’s handled responsibly.
We always request your consent before collecting any data, and we are committed to managing that information with the utmost care and transparency in accordance with our privacy guidelines.
If you have any questions about privacy settings or need assistance using your TV, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 5, 2026
Posted by: Thall
from 42618 BLACK ANGUS DRIVE
[This review was collected as part of a promotion.] It's been perfect. No issues of any kind. Picture and sound are perfect..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My TV
on June 5, 2026
Posted by: Joey M
from Sayreville NJ
[This review was collected as part of a promotion.] The TV is awesome Samsung is the best. I will not buy any other brand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No Sound
on June 5, 2026
Posted by: Chelle
from Jacksonville, Florida
[This review was collected as part of a promotion.] The sound periodically goes out. I have to reset the sound on the TV at least once a week.
I would recommend this to a friend!
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, June 5, 2026
Hi Chelle,
Thank you for your review and for sharing your experience with your U8000F TV. If you’re not hearing any sound, whether using TV speakers or an external audio device, here are several steps that can help get things working again.
1. Start with Basic Checks
• Make sure the TV isn’t muted and the volume is turned up.
• If using an external audio device, ensure it’s powered on, set to the correct source, and the volume is turned up there as well.
• Unplug your TV for 30 seconds, then plug it back in and power it on.
2. HDMI ARC / eARC Connection
• Use a certified High-Speed HDMI cable with Ethernet. Connect it to the HDMI eARC ports on both the TV and the soundbar/receiver.
• Enable these settings:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
• Check the digital audio format: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o If you're not sure what your connected device supports, set it to Auto.
3. Optical Audio Connection
• Power on the soundbar/receiver before connecting the optical cable.
• Select the correct sound output: Settings > All Settings > Sound > Sound Output = Optical
• Try a different optical cable if no sound is coming through.
4. Bluetooth Audio Connection
• Pair your Bluetooth device: Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List
• If your Bluetooth device doesn’t appear or won’t connect, move it closer to the TV, ensure it’s in pairing mode, and select Scan.
• If paired but no sound, unpair the device and try reconnecting.
5. Wi-Fi / Wireless Speakers
• Confirm the speakers and the TV are on the same Wi-Fi network. Use: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
• Reboot both the TV and the Wi-Fi speakers, and check your router for connection strength.
6. Other Helpful Tips
• Run a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
• Update TV firmware to rule out compatibility issues: Settings > Support > Software Update > Update Now
• If using a cable box or external streaming device, double-check that the device’s audio output settings are set to HDMI or the appropriate output.
If you still don’t hear sound after following these steps, please don’t hesitate to reach out so we can assist further. You can call Samsung Support at at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your review and for sharing your experience with your U8000F TV. If you’re not hearing any sound, whether using TV speakers or an external audio device, here are several steps that can help get things working again.
1. Start with Basic Checks
• Make sure the TV isn’t muted and the volume is turned up.
• If using an external audio device, ensure it’s powered on, set to the correct source, and the volume is turned up there as well.
• Unplug your TV for 30 seconds, then plug it back in and power it on.
2. HDMI ARC / eARC Connection
• Use a certified High-Speed HDMI cable with Ethernet. Connect it to the HDMI eARC ports on both the TV and the soundbar/receiver.
• Enable these settings:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
• Check the digital audio format: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o If you're not sure what your connected device supports, set it to Auto.
3. Optical Audio Connection
• Power on the soundbar/receiver before connecting the optical cable.
• Select the correct sound output: Settings > All Settings > Sound > Sound Output = Optical
• Try a different optical cable if no sound is coming through.
4. Bluetooth Audio Connection
• Pair your Bluetooth device: Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List
• If your Bluetooth device doesn’t appear or won’t connect, move it closer to the TV, ensure it’s in pairing mode, and select Scan.
• If paired but no sound, unpair the device and try reconnecting.
5. Wi-Fi / Wireless Speakers
• Confirm the speakers and the TV are on the same Wi-Fi network. Use: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
• Reboot both the TV and the Wi-Fi speakers, and check your router for connection strength.
6. Other Helpful Tips
• Run a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
• Update TV firmware to rule out compatibility issues: Settings > Support > Software Update > Update Now
• If using a cable box or external streaming device, double-check that the device’s audio output settings are set to HDMI or the appropriate output.
If you still don’t hear sound after following these steps, please don’t hesitate to reach out so we can assist further. You can call Samsung Support at at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great products
on June 5, 2026
Posted by: Bryfly guy
from Lewiston maine
[This review was collected as part of a promotion.] The TV has great resolution and the brightness is perfect. I only purchase Samsung TVs and phones. I wouldn't purchase any other TV from another type. I have 5 TVs and they are all Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and small bezel an amazing colors
on June 5, 2026
Posted by: Rafatere69
from Mount pocono , pa
[This review was collected as part of a promotion.] TV have amazing colors and great picture resolution And features like live t v
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US