Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
Viewing
on June 5, 2026
Posted by: Bigleen
from Clearwater Florida
[This review was collected as part of a promotion.] We are very happy with our Samsung Smart TV . The picture is very clear and sharp.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv. No input on remote ( physical or app )
on June 5, 2026
Posted by: Mikki
[This review was collected as part of a promotion.] Overall its a good tv but i don't know why you left out the input button and I'm forced to scroll down countless apps i don't want to see the hdmi input i need and use more often than anything else
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with my purchase
on June 5, 2026
Posted by: Jack
[This review was collected as part of a promotion.] My Samsung has outstanding picture quality, combined with a vast array of great featues, and presented in a very user-friendly orientation to make it a great TV!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not a very good tv
on June 5, 2026
Posted by: LBmax
from Loveland, CO
[This review was collected as part of a promotion.] The wireless internet connection is horrible! You cannot change the screen size for tv shows or movies. The remote is not good. When in the settings area it is very slow! The only good thing is the screen viewing is excellent
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, June 5, 2026
Hi LBmax,
Thank you for your feedback on the U8000F TV.
Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
By adjusting the aspect ratio, you will get the image to fill the screen. Go to Home > Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Regarding Wi-Fi: If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback on the U8000F TV.
Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
By adjusting the aspect ratio, you will get the image to fill the screen. Go to Home > Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Regarding Wi-Fi: If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, but your remote SUCKS
on June 5, 2026
Posted by: Lees
[This review was collected as part of a promotion.] Tv quality, clarity etc are all good but, the remote for the tv you provide is total garbage!! It makes getting around in the tv a major headache! Whoever designed and had the idea for that remote should be fired
Response from Samsung USBy Samsung Advisor, June 8, 2026
Hi Lees,
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love the tv
on June 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Like the tv but the remote control needs improvement need numbers for easy channel control
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV
on June 5, 2026
Posted by: Jake
from San Marcos, CA
[This review was collected as part of a promotion.] Great TV. I only have purchased Samsung products for my home. TV, kitchen, laundry etc.
I All areas are great. The aesthetics, brightness, connectivity, resolution and security are the best in the industry.
I All areas are great. The aesthetics, brightness, connectivity, resolution and security are the best in the industry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I’m in love!
on June 5, 2026
Posted by: Cape Cod Colleen
[This review was collected as part of a promotion.] Love love love my Samsung- won’t buy anything else.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US