Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
GREAT TV
on June 12, 2026
Posted by: Little old lady
[This review was collected as part of a promotion.] AWESOME TV !!! Only wish the remote was a little bigger and illuminate when picked up, constantly hitting the wrong button at night. Instructions were extremely small . Had to use a magnifying glass to read them. Have no complaints with the tv, would highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Television
on June 12, 2026
Posted by: LuvTVwatching
from Fox Lake, IL
[This review was collected as part of a promotion.] My Samsung TV is wonderful. It was easy to set up and get running. The picture quality is fantastic and the system makes it easy to make any adjustments to the picture I want to make.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grateful Device always samsung Tvs the best
on June 12, 2026
Posted by: Joe DnVeR
from Denver Colorado
[This review was collected as part of a promotion.] always Samsung TVs the best love if i win the frome one to my new chapter of my life after a year of homeless
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Remote works inconsistently.
on June 11, 2026
Posted by: Dkrae715
[This review was collected as part of a promotion.] Remote doesn’t work consistently. I have purchased additional remotes and they behave the same way so it must be the tv. It’s so frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, June 12, 2026
Hi Dkrae715,
Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly:
1. Re-pair the remote – Stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds. A message should appear confirming it's connected.
2. Check the battery level – Go to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control
3. Change the batteries.
4. Update your TV’s firmware – Go to: Settings > Support > Software Update > Update Now
5. Run Device Care to clear memory and close background apps that may slow performance: Settings > Support > Device Care > Start Device Care
Finally, please ensure you are pointing the remote at the IR Sensor, located below the Samsung logo at the bottom of your TV.
If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available through the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly:
1. Re-pair the remote – Stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds. A message should appear confirming it's connected.
2. Check the battery level – Go to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control
3. Change the batteries.
4. Update your TV’s firmware – Go to: Settings > Support > Software Update > Update Now
5. Run Device Care to clear memory and close background apps that may slow performance: Settings > Support > Device Care > Start Device Care
Finally, please ensure you are pointing the remote at the IR Sensor, located below the Samsung logo at the bottom of your TV.
If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available through the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on June 11, 2026
Posted by: Drbrikaa
[This review was collected as part of a promotion.] Work perfectly, nice quality and sound, very satisfied!
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture but serious network failures
on June 11, 2026
Posted by: Chris
from Harlem, GA
[This review was collected as part of a promotion.] Picture is great and interface is easy to use. However, we have been and still are experiencing network connectivity issues while in the middle of streaming. The connectivity issues are only on this tv.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Advisor, June 12, 2026
Hi Chris,
Thank you for reaching out to us. Please ensure you are running Firmware version 1296.9. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6 PM Sat – Sun), or reach us via text 24/7. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out to us. Please ensure you are running Firmware version 1296.9. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6 PM Sat – Sun), or reach us via text 24/7. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 11, 2026
Posted by: Jays
[This review was collected as part of a promotion.] Samsung is the best hands down will never buy outside of Samsung
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on June 10, 2026
Posted by: Mike
from Groveport Ohio
[This review was collected as part of a promotion.] I got this tv to replace another 70” tv from another manufacturer and the difference is incredible the picture is clear and bright with vivid colors along with very black blacks and very white whites I would highly recommend this tv and it has all the apps I want
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US