Customer reviews from Philips Home Appliances
Philips - AquaClean Water Filter Replacement for Fully Automatic Espresso Machines - Blue
Average customer rating
4
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
6
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Philips - AquaClean Water Filter Replacement for Fully Automatic Espresso Machines - Blue
Posted by: Dr David
Verified Purchase:Yes
Unfortunately the o-ring gasket on the neck of the filter is not thick enough to allow the filter to stay in place. Instead it floats out and is not filtering the water.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy NAM Consumer Care, August 3, 2026
Hello,
Thank you for sharing your feedback with us. We’re sorry to hear about the issue you’re experiencing with the O‑ring on your AquaClean filter. This isn’t the experience we want for our consumers.
The filter should stay securely in place during use, so we’d like to take a closer look and support you further. You can either reach us by phone at 1‑833‑737‑1212 (Monday–Friday, 9 AM–7 PM EST, excluding major holidays), or contact us through Instagram, Facebook, or the support options on our Home.ID website. Our team will be happy to assist you.
Thank you again for your review.
Thank you for sharing your feedback with us. We’re sorry to hear about the issue you’re experiencing with the O‑ring on your AquaClean filter. This isn’t the experience we want for our consumers.
The filter should stay securely in place during use, so we’d like to take a closer look and support you further. You can either reach us by phone at 1‑833‑737‑1212 (Monday–Friday, 9 AM–7 PM EST, excluding major holidays), or contact us through Instagram, Facebook, or the support options on our Home.ID website. Our team will be happy to assist you.
Thank you again for your review.
Written by a customer while visiting Philips Home Appliances
Posted by: Love this
Verified Purchase:Yes
We are absolutely in love with our coffee machine!
Written by a customer while visiting Philips Home Appliances
Posted by: DebN
Gender:Female
Verified Purchase:Yes
Very easy to replace. My coffee maker gave me a 10% Heads Up! when I needed to replace my water filter.
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Cause of all the problems of my philips 5400
on December 5, 2025
Posted by: JJB55
Gender:Female
Poorly designed. I use these for my philips 5400 coffee maker, the machine is fabulous but these filters cause regular issues with it. Somehow it seems to get air into it or something and the coffee maker struggles with flow. I take out the filter give it a good shake and submerge it for a couple mins and boom, good to go for another week or so. I even keep the water reservoir filled to keep the filter submerged. Ugh so annoying, is there a better alternative that is compatible? I hate these things
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy NAM Consumer Care, December 8, 2025
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Philips Home Appliances
Posted by: LAZ_1
Verified Purchase:Yes
Great value for the price of this product. I have not had any sort of negative experience .
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Coffee should taste like the rich brew it can be!
on August 23, 2025
Posted by: 214Sasha
Verified Purchase:Yes
Gets rid of lots of impurities and with mineral rich Texas water, it can really alter a great cup of coffee’s flavor. F you like coffee to taste like coffee, this is a great filter!
Written by a customer while visiting Philips Home Appliances
Posted by: Anonymous
Verified Purchase:Yes
GOOD GOOD GOOD GOOD GOOD GOOD GOOD AND GOOD, VERY GOOD
Written by a customer while visiting Philips Home Appliances
Posted by: Wyoming
Gender:Male
Verified Purchase:Yes
Works as intended. A little pricy. I wish the filters would last longer.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances