Customer reviews from Western Digital
Western Digital - WD Elements 8TB USB 3.0 Desktop External Hard Drive WDBWLG0080HBK-NESN - Black
Average customer rating
3.9
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
4
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for Western Digital - WD Elements 8TB USB 3.0 Desktop External Hard Drive WDBWLG0080HBK-NESN - Black
Customer Rating
1
WD Elements 8tb DO NOT BUY. STAY AWAY!
on September 29, 2023
Posted by: jimmy2cans
This drive is cheap. Do not rely on it. Suddenly it does not show up on my 2022 mac OS 13.2.1 I've lost some critical data and boy am I sorry I went cheap. What a mistake. DO NOT BUY THIS DRIVE!!!!!
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, SM OLS, October 4, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Desktop Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Desktop Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Moonwatcher
Verified Purchase:Yes
Great deal for the storage space. I use them as my primary music storage and for back up. If you have precious irreplaceable files, you should maintain at least one, if not two, backups
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: itsells
Verified Purchase:Yes
The drive has worked well and had no failures yet.
Written by a customer while visiting Western Digital
Posted by: EDRG
Verified Purchase:Yes
A little heavy but I guess is because it’s well constructed… hope it had a long life ;)
Written by a customer while visiting Western Digital
Posted by: Ruben T
Verified Purchase:Yes
The drive is nice for the price and meets my needs but transfer speeds are slow. Info states that using usb 3.0 transfer speeds up to 5GB/s are possible. I am not getting anywhere near those speeds. I have a Dell XPS 15 9500 with 32GB of RAM and two SSDs with a total of 3TB of memory. My 1TB ssd is dedicated to the operating system and the 2TB ssd is for everything else. My thunderport USB-C ports are supposed to be capable of up to 10 GB/s transfer. Since the element didn't come with a usb-c cable I had to buy one. The cable I bought is rated the same as the Elements at 5 gb/s. When transfering files from a sandisk extreme pro sdxc card I am only getting 85 mb/s. When transfering directly from my internal ssd or an external sandisk extreme ssd I get transfer speeds of 200 mb/s.
Written by a customer while visiting Western Digital
Posted by: Dave S
Verified Purchase:Yes
A great backup drive to have as security. You never know when a drive will fail and crash so this large WD drive protects me.
Written by a customer while visiting Western Digital
Posted by: ErnieN
Verified Purchase:Yes
Excellent product ! Provides the additional storage space I needed and purchased it for. The speed is great, as well! No problems so far!
Written by a customer while visiting Western Digital
Posted by: ehuelga
Verified Purchase:Yes
Quiet, easy setup (macOS user), but crushingly slow. Moving 4TB took almost 24 hours.
Response from Western DigitalBy SM OLS, October 21, 2022
Hello,
We regret to learn that your WD Elements Desktop Hard Drive is not performing as expected.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We regret to learn that your WD Elements Desktop Hard Drive is not performing as expected.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital