Customer reviews from sony.com
Sony - Refurbished Excellent - ZX Series On-Ear Headphones - Black
Average customer rating
3.5 out of 5
3.5
(19 Reviews)
Open Ratings Snapshot
Rating breakdown 19 reviews
5 Stars
8
4 Stars
2
3 Stars
4
2 Stars
1
1 Star
4
65%of customers recommend this product. 
(
11 out of 17
)
Best Buy Privacy Policy
Customer Reviews for Sony - Refurbished Excellent - ZX Series On-Ear Headphones - Black
Customer Rating
5 out of 5
5
Sony headphones...
on August 2, 2025
Posted by: Catchy
Verified Purchase:Yes
I bought these Sony headphones July 7, 2025. I have had clear audio listening whenever I use it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, August 3, 2025
Hi Catchy,

Thanks for your fantastic review!

We're delighted to hear you're enjoying the clear audio from your MDR-ZX310AP headphones. It's wonderful to know that they are providing a great listening experience for you!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Ultimate features
on August 12, 2022
Posted by: Dharmaraj
Gender:Male
Bought few months ago from Sony website and had amazing exp overall
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
Sound is good, not comfortable for long stretches
on May 23, 2022
Posted by: anathemadevice
Gender:Female
Verified Purchase:Yes
These are on-ear headphones, not over-the-ear headphones. I found them uncomfortable to wear with my glasses and couldn't wear them for longer than an hour or so. The sound quality is nice, but uncomfortable to wear, unfortunately.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
Didn't work at all so upset
on June 15, 2020
Posted by: Phillyfan44
Gender:Female
Verified Purchase:Yes
Bought yesterday they don't work neither does the Bluetooth speaker I bought with them
Response from sony.comBy Sony North America Customer Support , June 21, 2020
Hi Phillyfan44,

We are sorry to hear about the issue with your headphones and your Bluetooth speaker. This is not the experience we want you to have. We are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you soon,
David
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Best
on June 9, 2020
Posted by: Srini kunda Reddy
Gender:Male
It's was superb.best ever. I loved it sound quality was good
I would recommend this to a friend!
Response from sony.comBy  Sony North America Customer Support, June 19, 2020
Wow! You chose the best brand! We are glad you love the sound quality of your new headphones. Thank you for trusting Sony! -Vincent
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Poor Quality
on May 1, 2020
Posted by: allisonmp
Gender:Female
We have had these for less than 9 months and the jack completely broke off in the computer when we took the headphones out - we didn't yank, pull aggressively or pull at an angle - very disappointing.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 8, 2020
Hi allisonmp, we are sorry to hear about what happened that the headphone jack was broken. We understand how frustrating this issue must be. You may consider upgrading to wireless headphones like the WH-CH400. This headphones will let you enjoy high-quality sound. Lets you stream music all day with One-touch NFC BLUETOOTH® connection and up to 20 hours of battery life, as well as easy hands-free calling and voice assistant commands from your smartphone. You may visit our website to check other wireless headphones that you may like.
https://www.sony.com/electronics/headphones/t/headband-headphones

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Studio Sound on the Go!
on March 20, 2020
Posted by: TheListener
Gender:Male
Verified Purchase:Yes
I have owned several pairs of Sony earbuds and headphones over the years. These are another great example of Sony quality and excellent value. I have owned a pair of MDR-V150 for years and and the sound from these is nearly as good. One key improvement is the comfort, as I could wear these all day. Also, the cable is just the right length, and the plug fits into my Android phone even while inside my protective case. No more ear buds while I'm walking around the house doing chores, etc. I can even take a call if interrupted. Great job Sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 21, 2020
Hi TheListener, we are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! ~Earl
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Headphones
on July 19, 2019
Posted by: 938021075
Gender:Male
I have had these headphones for a while now. The sound quality is top notch and it is made durable but comfortable. The only problem that I have found with these headphones, is that the button doesn't do anything. Other than that, really good headphones.
I would recommend this to a friend!
Written by a customer while visiting sony.com
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