Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(262 Reviews)
Rating breakdown 262 reviews
5 Stars
235
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
232 out of
237)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Incredible Device!!!
on September 18, 2026
Posted by: MAL!
from Los Angeles
Gender:Male
I've had this for about a month and works as promised. I love that I can unlock from my phone and when I am near I can use the home app on Apple Watch or iPhone to unlock it.
Response from lockly.comBy Ashley L., Lockly Customer Service, September 21, 2026
Thank you so much for the incredible review! ⭐ We’re thrilled to hear that you’re loving your LOCKLY Visage Zeno and the convenience of being able to unlock it from your phone or Apple Watch. We’re glad it’s working as promised and making access to your home easier and more convenient. Thank you for choosing LOCKLY! 🔒❤️
Written by a customer while visiting lockly.com
Customer Rating
2
Great idea
on September 15, 2026
Posted by: Mluj
from Medford, OR
Gender:Male
This item looks nice and has the right idea but does not work good for me. I usually have to go through my garage because the door doesn’t unlock. I’d I want the door to lock I usually have to lock it then go out my garage door. Super unfortunate because I traveled 16 hours to pick up this lock as nowhere local has one and I was in a time crunch to get it.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, September 15, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that your lock has not been working reliably, especially after traveling 16 hours to get it during a time crunch. We completely understand how frustrating and disappointing that must be.
We want to make this right and help get your lock working as it should. Our team will reach out to you directly to assist with troubleshooting and finding the best solution. We sincerely appreciate your patience and the opportunity to turn this experience around.
We want to make this right and help get your lock working as it should. Our team will reach out to you directly to assist with troubleshooting and finding the best solution. We sincerely appreciate your patience and the opportunity to turn this experience around.
Written by a customer while visiting lockly.com
Customer Rating
5
Sturdy, Secure, Reliable, and HANDS FREE!!
on September 10, 2026
Posted by: Gary777
from Cleveland, OH
Gender:Male
We love this lock. It is pricey, but well worth it. I haven’t carried my keys since I bought it. There are so many key free ways to unlock, including the hands free face recognition! It took a little adjusting to install in our door, but I would never go back. Nothing better than being able to unlock the door with your face when your hands are full of groceries.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 11, 2026
Thank you so much for the fantastic 5-star review! We’re thrilled to hear how much you’re enjoying your LOCKLY Visage Zeno Series and all the key-free ways to unlock your door.
We especially love hearing that the hands-free facial recognition makes such a difference when your hands are full of groceries! While installation may take a little adjustment, we’re glad it was worth it and that you’re enjoying the convenience, security, and reliability of your lock.
Thank you for choosing LOCKLY and for sharing your experience. We truly appreciate your support!
We especially love hearing that the hands-free facial recognition makes such a difference when your hands are full of groceries! While installation may take a little adjustment, we’re glad it was worth it and that you’re enjoying the convenience, security, and reliability of your lock.
Thank you for choosing LOCKLY and for sharing your experience. We truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Hands-free lock
on September 6, 2026
Posted by: Wreddy0622
from Lake Worth, Florida
Gender:Male
This lucky hands-free face identification lock is probably the best one out there. The Face ID works great the app the way to set it up the install installation. It is also easy. Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2026
Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying your Lockly hands-free face recognition lock and that you’ve found the Face ID, app, setup, and installation easy to use. Your recommendation means a lot to us, and we truly appreciate your support! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
4
Decent deadbolt
on September 1, 2026
Posted by: Cam218
from Fairmont wv
Gender:Female
We bought this for our new house when we closed about a month ago. Looks great, love the concept. The fingerprint doesn’t always accept our fingerprints to unlock. The code features are great, especially if you need to give someone a temp code to dog sit or check on the house while you are away. The battery life is great and I love that it came with 2 batteries so we never have to be without it working. I would give 5 stars if the fingerprint recognition worked better. I loved the idea of quick access with the deadbolt. Also, people occasionally mistake it for a doorbell. Lol
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 1, 2026
Thank you for taking the time to share such detailed feedback! We’re glad to hear you’re enjoying the look, battery life, and especially the convenience of creating temporary access codes for family, pet sitters, and guests.
We’re sorry to hear that the fingerprint recognition hasn’t been as consistent as you expected. We understand how important quick and reliable access is, and we appreciate you bringing this to our attention. If you ever need assistance optimizing the fingerprint setup, our support team would be happy to help. Thank you for choosing LOCKLY and for giving us the opportunity to improve your experience.
We’re sorry to hear that the fingerprint recognition hasn’t been as consistent as you expected. We understand how important quick and reliable access is, and we appreciate you bringing this to our attention. If you ever need assistance optimizing the fingerprint setup, our support team would be happy to help. Thank you for choosing LOCKLY and for giving us the opportunity to improve your experience.
Written by a customer while visiting lockly.com
Customer Rating
5
So Convenient
on August 29, 2026
Posted by: First Other Guy
from Temecula, CA
Gender:Male
Easy to set up and instant results. Just walk up to the door and it opens. Our adult children can now visit at any time. I went through four smart locks before I settled on Lockly.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 31, 2026
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that your LOCKLY has made accessing your home so convenient and that the setup was easy. It’s great to know that your adult children can now visit anytime without the hassle of keys. After trying four other smart locks, we’re especially honored that you chose LOCKLY as the one that works for you. Thank you for your trust and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Very impressed
on August 27, 2026
Posted by: PNPrime
from Sherwood, Arkansas
Gender:Male
We have been using the Visage Zeno deadbolt lock for around a month now and I can’t believe how well it works. We almost exclusively use the facial recognition feature and I must say that it works flawlessly.
There are several different ways that you can access your home but we have found the facial recognition technology to be the easiest.
You can also use fingerprint, access codes, or set it up with Apple Home (but I don’t have the Apple Pod that it requires).
At first I was a little hesitant to go digital with our home’s lock because I have read many reviews about people getting locked in and locked out of their homes. This lock costs a bit more than most other digital locks that I looked at but I am glad I paid the extra money.
Also, it comes with not one but two keys to manually unlock your door if you have no power to unlock the door (battery dies). But I also chose this lock because it comes with a rechargeable battery that lasts a LONG time. When I put the battery in it over a month ago it was at 49% and today it’s at 39%. What’s more is they even included a second rechargeable battery so you are never without power!
If something happens to make me rethink my purchase I will update my review, but for now I am super happy with this lock and would recommend it without hesitation.
There are several different ways that you can access your home but we have found the facial recognition technology to be the easiest.
You can also use fingerprint, access codes, or set it up with Apple Home (but I don’t have the Apple Pod that it requires).
At first I was a little hesitant to go digital with our home’s lock because I have read many reviews about people getting locked in and locked out of their homes. This lock costs a bit more than most other digital locks that I looked at but I am glad I paid the extra money.
Also, it comes with not one but two keys to manually unlock your door if you have no power to unlock the door (battery dies). But I also chose this lock because it comes with a rechargeable battery that lasts a LONG time. When I put the battery in it over a month ago it was at 49% and today it’s at 39%. What’s more is they even included a second rechargeable battery so you are never without power!
If something happens to make me rethink my purchase I will update my review, but for now I am super happy with this lock and would recommend it without hesitation.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 31, 2026
Thank you so much for the incredibly detailed and thoughtful 5-star review! We’re thrilled to hear how impressed you are with the Visage Zeno and that the facial recognition feature has been working flawlessly for you.
We’re also glad you’re enjoying the flexibility of having multiple access options, along with the rechargeable batteries and physical backup keys for added peace of mind. We understand that switching to a smart lock can feel like a big step, so it means a lot to know that the Visage Zeno has exceeded your expectations and given you confidence in your purchase.
Thank you for taking the time to share your experience and for recommending LOCKLY without hesitation. We truly appreciate your support and hope you continue enjoying your smart lock for years to come!
We’re also glad you’re enjoying the flexibility of having multiple access options, along with the rechargeable batteries and physical backup keys for added peace of mind. We understand that switching to a smart lock can feel like a big step, so it means a lot to know that the Visage Zeno has exceeded your expectations and given you confidence in your purchase.
Thank you for taking the time to share your experience and for recommending LOCKLY without hesitation. We truly appreciate your support and hope you continue enjoying your smart lock for years to come!
Written by a customer while visiting lockly.com
Customer Rating
5
Love!
on August 27, 2026
Posted by: Monique
from Chicago, IL
Gender:Female
Install isn't bad and works great. Recorded all 8 of our children's prints and facial recognition. No need for keys!
Written by a customer while visiting lockly.com