Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Remote control issues
on November 26, 2024
Posted by: DaveP
from Missouri
In search of trouble shooting, I found multiple posters with same issue; remote works when it wants. New batteries, set up after reboot etc. One customer rep response could not make sense of the English question asking for more detail from someone who precisely and concisely detailed the issue I have. This lead me to believe there is a known issue with remote control that is being swept under the rug. My phone app is my way of using the TV with my express 4k+ player. It's my solution to not buying another remote that apparently has issues since I don't believe in supporting the purchase of 1 year old obsolescence.
Buy a different player that doesn't require use of this remote. I have 3 different players and this one, judging from forums has issues.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 28, 2024
Hello Dave, we understand you are having trouble with your Roku remote. Sometimes, Roku remotes can lose connection with their devices for various reasons, such as power problems or Wi-Fi issues. Please ensure the batteries are correctly installed and that the path has no obstructions. Also, press and hold the pairing button at the back of your remote for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, refer to this FAQ article at https://support.roku.com/article/21303049528855. If the issue persists, please let us know at http://support.roku.com/contactus.
We're always here to help!
Roku Customer Advocate
We're always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on November 25, 2024
Posted by: Claudette h
I love the idea that you can make it work and everyone of my televisions, i have 4 televisions and they all have Roku remote
Written by a customer while visiting roku.com
Customer Rating
3
ROKU Control
on November 25, 2024
Posted by: Frank A
The set is easy I am using 7 ROKU devices in my home. 7 work well and two the turn on/ off microphone features do work.
The controller design with volume and mute bottoms on the right side are activated when using the front features. A laminating control would be great.
The controller design with volume and mute bottoms on the right side are activated when using the front features. A laminating control would be great.
Response from roku.comBy Bernie, Roku Customer Advocate, November 26, 2024
Hi Frank, we appreciate you taking the time to share your experience, and we want to help! Please make sure to check if your device is not blocked by any objects and clean the front face of the device to ensure that the sensor is not blocked by dust. If the issue persists, you can follow these steps to set up your remote for TV controls: https://support.roku.com/article/115013019828.
You can also download the Roku app as your device's remote. Need assistance? You can contact us online at http://support.roku.com/contactus to connect with an agent who can help you troubleshoot this. Your feedback is very important to us, and we’re eager to help.
Happy Streaming!
Roku Customer Advocate
You can also download the Roku app as your device's remote. Need assistance? You can contact us online at http://support.roku.com/contactus to connect with an agent who can help you troubleshoot this. Your feedback is very important to us, and we’re eager to help.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
ROKU Quick & Easy!
on November 24, 2024
Posted by: James B
I am very happy with the Roku Express 4K+. It was a very quick and easy install. Great quality and simple to use.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express 4K+.
on November 24, 2024
Posted by: Marie M
Easy to maneuver to different apps and programs. Can watch live TV or stream. Really like that you can use the same remote to turn on and off the TV and also has volume control.
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on November 24, 2024
Posted by: Doris W
I love Ruko . We bought this to put on a TV that isn't a Ruko . Since we live in the country we haven't a good signal from Houston TX so this was a great option rather than satellite or cable . We love it , lots of viewing options.
Written by a customer while visiting roku.com
Customer Rating
5
Best bang for your buck!
on November 23, 2024
Posted by: Brian K
This thing is great. I love having the ability to have volume controls and turning of the TV. The only thing I wish thwy could add is a sleep timer.
Written by a customer while visiting roku.com
Customer Rating
5
on November 23, 2024
Posted by: MIKE M
Third one I have purchased for TV in different rooms awesome response with remote and easy to set up
Written by a customer while visiting roku.com