Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Alot of Glitches
on August 31, 2021
Posted by: Gators big stick
from California
I bought this product about a week ago and this product has alot of glitches. I am a proud owner of two other Ruko Sticks and I have never had any problemng them. I recently got spectrum Cable and needed a steaming device for my Fire T.V. in the living room. So I purchased a roku 4k+, since I already had a good experience with my old roku sticks.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 3, 2021
Hi there, thanks for taking a moment to share your experience with us, though we're sorry to hear about your troubles.
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love it just wish it was cheaper to rent moviesto
on August 20, 2021
Posted by: KELLY JO
from Oklahoma
I have had it for a couple years, wish movies was free not for rent
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Absolute garbage
on August 18, 2021
Posted by: Jeremy
from Orlando, FL
It takes a long time for each app to load. Then once it does, when I go to watch a show, the show takes a while to load. Sometimes I get audio but no video so I have to restart the Roku and start again. Sometimes I get audio and video but it keeps buffering. On occasion it works as it's supposed to but not often enough.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 20, 2021
Hi Jeremy, we're sorry to hear about your troubles. Based on your description of the same issue, it sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Wifi Weak
on August 13, 2021
Posted by: Digirl in PA
from PA
This was decribed as Roku with atringest widi. Not. My 6 year old cracked iphone 6 has a better wifi signal. My first two Rokus were great. Last 2 years I have bapugh 6, kept 3, and now I need a 7th. Wish I had never started streaming with Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 16, 2021
Hi Becky, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Nice remote features
on July 25, 2021
Posted by: mmraku
from Kent Island
We upgraded our 6 yr old Roku player to the Roku Express 4K+ and are very pleased with the way it works. The remote has some nice features like voice remote. It loads the channels quickly and streams smoothly. As a plus our cat likes the fish tank screensaver!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great device
on July 22, 2021
Posted by: bigjagfan
from West Palm Beach
A really great Roku device. It has a great response time and replaced an Amazon Cube device. It blows the Amazon Fire TV cube out of the water.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device around!
on July 22, 2021
Posted by: Deathkinko
from Idaho
This is my 2nd Roku. Cut out my cable bill, and never looked back!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Easy to work
on July 19, 2021
Posted by: Bobbie
from MI
Bought it a couple months ago. Very easy to use and great price. The only thing is need more moves into it.
I would recommend this to a friend!
Written by a customer while visiting roku.com