Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Absolute garbage
on August 18, 2021
Posted by: Jeremy
from Orlando, FL
It takes a long time for each app to load. Then once it does, when I go to watch a show, the show takes a while to load. Sometimes I get audio but no video so I have to restart the Roku and start again. Sometimes I get audio and video but it keeps buffering. On occasion it works as it's supposed to but not often enough.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 20, 2021
Hi Jeremy, we're sorry to hear about your troubles. Based on your description of the same issue, it sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Wifi Weak
on August 13, 2021
Posted by: Digirl in PA
from PA
This was decribed as Roku with atringest widi. Not. My 6 year old cracked iphone 6 has a better wifi signal. My first two Rokus were great. Last 2 years I have bapugh 6, kept 3, and now I need a 7th. Wish I had never started streaming with Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 16, 2021
Hi Becky, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Nice remote features
on July 25, 2021
Posted by: mmraku
from Kent Island
We upgraded our 6 yr old Roku player to the Roku Express 4K+ and are very pleased with the way it works. The remote has some nice features like voice remote. It loads the channels quickly and streams smoothly. As a plus our cat likes the fish tank screensaver!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great device
on July 22, 2021
Posted by: bigjagfan
from West Palm Beach
A really great Roku device. It has a great response time and replaced an Amazon Cube device. It blows the Amazon Fire TV cube out of the water.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device around!
on July 22, 2021
Posted by: Deathkinko
from Idaho
This is my 2nd Roku. Cut out my cable bill, and never looked back!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Easy to work
on July 19, 2021
Posted by: Bobbie
from MI
Bought it a couple months ago. Very easy to use and great price. The only thing is need more moves into it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It's so tiny easy to set up
on July 19, 2021
Posted by: Perryc
from Los angeles
It's so tiny it blends into the bottom of the TV perfectly you hardly notice it except for the light is on .
it looks great and sticks to the bottom edge of thetv
it looks great and sticks to the bottom edge of thetv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works unbelievably well
on July 16, 2021
Posted by: Jazzy Jeff
from Upstate NY
So much better than previous steaming stick I used. Not even close.
I would recommend this to a friend!
Written by a customer while visiting roku.com