Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Worked great - now not so much
on November 7, 2021
Posted by: RebeccaM
from NJ, NJ
Bought this in September to replace my old Roku Stick that was no longer compatible with several streaming sites. It worked great for 2 months and now I have to unplug it and plug it back in every time I want to watch TV. The blue light that indicates the device is working just turns off randomly and requires a reset to work.
Reading several reviews this seems like a major bug with the device. Roku - will you replace these faulty devices?
Reading several reviews this seems like a major bug with the device. Roku - will you replace these faulty devices?
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 9, 2021
Hi Rebecca, this doesn't sound quite right and we'd like to help, if you still have the device.
Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Turns off will not restart
on October 26, 2021
Posted by: Ken48
from Los Angeles
The new, device turns itself off, will not restart with the remote, only buy disconnecting power, none of the online support advice helped, return over-complicated, website hard to follow.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
No Customer Support!
on October 17, 2021
Posted by: Jeanne 95
from St. Clair Shores, MI
One of the two Rokus I bought will turn on the tv but not the Roku itself unless I unplug and replug the unit in every time. I cannot find ANY customer support to help me trouble shoot - best I found was ask the community. The guidelines here instruct me not to discuss customer service, to "contact us instead." I would love to contact Roku but if there is a way, it is beyond my ability to figure it out. VERY DISAPPOINTED.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 26, 2021
Hi Jeanne, thanks for you feedback! Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no “power button” to press on or off.
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Defective Device
on October 2, 2021
Posted by: Rumple
from West Palm Beach
Got one of these Roku Express 4K+ just 5 months ago and today went to change out the older HDMI cable for a new one and the HDMI port inside broke clean off and I can hear it rattle around inside if I shake it..
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Major glitch
on September 20, 2021
Posted by: Mltain
from Odessa, TX.
I bought this a few weeks ago and at first it worked fine, but now has developed a problem of switching to Auto-detect resolution, no matter what you have selected, which cause my TV to turn off. Switched back to my old Roku, problem solved. Give us a software update to fix this please.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 22, 2021
Hi Mark, thanks for your feedback. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
I have had a roku streaming device that quit
on September 19, 2021
Posted by: Tami
from Roseburg, Oregon
I bought a roku small streaming device in january & the device quit working in august. I bought a 4K streaming device in september & it still does not work or even display anything even though the batteries in the roku device were new. the batteries that came with the device tested dead.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 22, 2021
Hi Tami, thanks for your feedback. We'd like to learn more about the display issue that you mentioned for your Express 4K+ device as this is not considered normal behavior.
When you have a chance, please reach out directly at support.roku.com/contactus so that we can help investigate this with you.
Thanks!
Roku Customer Advocate
When you have a chance, please reach out directly at support.roku.com/contactus so that we can help investigate this with you.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Alot of Glitches
on August 31, 2021
Posted by: Gators big stick
from California
I bought this product about a week ago and this product has alot of glitches. I am a proud owner of two other Ruko Sticks and I have never had any problemng them. I recently got spectrum Cable and needed a steaming device for my Fire T.V. in the living room. So I purchased a roku 4k+, since I already had a good experience with my old roku sticks.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 3, 2021
Hi there, thanks for taking a moment to share your experience with us, though we're sorry to hear about your troubles.
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love it just wish it was cheaper to rent moviesto
on August 20, 2021
Posted by: KELLY JO
from Oklahoma
I have had it for a couple years, wish movies was free not for rent
I would recommend this to a friend!
Written by a customer while visiting roku.com