Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Only worked for a couple of days
on March 8, 2022
Posted by: Darlene
from Cumberland, MD
I bought this a couple of weeks ago and it worked for a couple of days, then when I turned the tv on one day it went back to regular streaming. When I reconnected it there was only a snowy picture on the tv. I am trying to return the product since it is a 30 day return policy and can’t fine info on hoe to return.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 9, 2022
Hi Darlene, we're sorry to hear about your troubles. Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Do not understand the problem
on March 6, 2022
Posted by: PatPal
from Douglas, MA
This is my third Roku. It is the first one I have had a problem with. Every time I turn the tv on the tv comes on but no Roku. I have to unplug the Roku and plug it back in sometimes more than once. I am not positive which is the problem the electric or the tv outlet. I suspect the electric because most often this is the one to fix the problem.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 9, 2022
Hi Pat, this is certainly not the kind of experience we'd hope for you to have and we're here to help!
First, always be sure to use the HDMI cable and power cord that come included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. Since you've tried multiple HDMI ports on the TV, we'd recommend trying a different TV in an attempt to isolate the issue.
The device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Finally, be sure that your remote has a fresh set of new batteries, just in case.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
First, always be sure to use the HDMI cable and power cord that come included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. Since you've tried multiple HDMI ports on the TV, we'd recommend trying a different TV in an attempt to isolate the issue.
The device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Finally, be sure that your remote has a fresh set of new batteries, just in case.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Loses wi fi connection.
on February 21, 2022
Posted by: Terrible
from illinois
So i wanted to upgrade to this version-i have the basic one now.Hooked it up watching tv and loses wi fi connnection every hour a couple times.The basic one does not do this..I have hi speed wi fi and it only 1 room away so to do this is garbage.I would like to try another if it will for sure wont lose wifi.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 3, 2022
Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don't recommend
on February 20, 2022
Posted by: Laura
from New York, NY
I have several Roku devices going back to the original, they've all worked fine. This is the first one I've been really disappointed with. It worked fine at first but now every time I steam anything it drops wifi connection and is unable to scan for my network. My internet service is fine, everything else works, but this device fails to recognize my network unless I reset the device. This happens every time I use it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 3, 2022
Hi Laura, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Was working fine until it wasn't!
on February 16, 2022
Posted by: Italia1029
from MI, USA
I'm out of town, ready to watch my DVR shows and this pops up… "This device (Roku Express 4K+) can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like. (Error: TVAPP-00101) Isn't the whole point of this type of app and device so you can take your channels and shows with you? Why would I want to watch a show on a 3"x4" screen when I have an 85" in front of me? Xfinity doesn't have a solution to fix this except to call Roku Support. Since I just bought the Roku Express 4K+ not to long ago and it's still under warranty, I followed their advice and went to Roku support only to get this response… "Roku Agent-assisted support is not available for your issue and/or model." What?! Really?! Unbelievable, but par for the course, two companies that are eager to sell their products to us and take our money and profit from it, but at the same time won't take responsibility when those same products prove to be inferior and fail. SHAME ON BOTH OF YOU! I do not recommend this particular Roku model, especially if you have Xfinity.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Poor support
on January 30, 2022
Posted by: MaWa
from MN
I have a Roku Express 4K+ and Disney plus gives us error code 42 and it was working when we first got the device a month ago. When we first got the device it was great now with problems no tech support to call. Online forums but that’s it. Terrible customer service! Would not recommend. Help us fix issues and this could be a 5 star rating.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
It works, but...
on January 30, 2022
Posted by: Tiberius
As with all the Roku streaming services, they do work, however, this one has a limitation that makes me wish I'd never bought it.
I watch YouTube regularly and sometimes I just want to skip forward or backward in a video to find a segment, or review something I just saw. This model will not simply scroll forward or reverse through a YT video. My older Roku models do, but this one is simply infuriating in that the fast forward and reverse on YT is only 10 seconds, then it stops. Once it stops, you have to release the button and press the button again to scroll forward or reverse again - just another 10s. I don't get it... New devices have less functionality than my 4 yr old device? Clicking through a 30 or 40 min video 10 seconds at a time? That's a lot of clicks and wasted time such that I find I use Roku less and less each day, and am using to my PC more. Maybe I can still return this device. It certainly doesn't live up to the previous models!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 31, 2022
Hi Eric, thanks for reaching out. We'd like to help!
On your Roku Express 4K+, you can use either the purple directional buttons or the fast forward/rewind buttons to move throughout the video on YouTube. A single press on either button will move the video 10 seconds at a time. To move through a large section of the video as you mentioned, you'll want to press and hold the button.
If you're still experiencing issues, we'd recommend trying the fast forward feature on other channels to see if the problem is isolated to YouTube. It may also help to uninstall and reinstall the YouTube channel.
We hope this helps!
Roku Customer Advocate
On your Roku Express 4K+, you can use either the purple directional buttons or the fast forward/rewind buttons to move throughout the video on YouTube. A single press on either button will move the video 10 seconds at a time. To move through a large section of the video as you mentioned, you'll want to press and hold the button.
If you're still experiencing issues, we'd recommend trying the fast forward feature on other channels to see if the problem is isolated to YouTube. It may also help to uninstall and reinstall the YouTube channel.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waste of money
on January 25, 2022
Posted by: Gwhiz
from Kentucky
I bought the 4K+ about3 months ago on occasion I would have to unplug it for it to work but today just stopped working connects to my router but not internet tried everything still won’t work. Unfortunately reading the reviews I know I’m not the only person with this problem. Please fix your products!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 31, 2022
Hello, we're sorry to hear about your connection troubles and we'd like to help.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com