Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
If you like commercials
on April 25, 2022
Posted by: ValA
from Michigan
After 6 months all I can watch is commercials. When I try watching a movie I get an error message but it works fine when there's a commercial.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Lea, this is certainly not the experience we'd hope for you to have. If you haven't already, check out our Support website—we have a suite of helpful articles and videos that might resolve your concern. Visit support.roku.com to learn more.
Use the search bar at the top of the page to locate exactly what you're looking for. For example, try searching for the error message that you're seeing on your TV. We hope this helps to get you up and streaming!
Roku Customer Advocate
Use the search bar at the top of the page to locate exactly what you're looking for. For example, try searching for the error message that you're seeing on your TV. We hope this helps to get you up and streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible audio
on April 19, 2022
Posted by: Carse
from Chicago
The sound goes on the fritz and sonds like a scratchy throat. Absolutely way behind on audio quality. ROKU blames IT ON EVERYONE ELSE. My apple box never has an audio problem. It's ROKU.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Carson, thanks for taking a moment to share. There are many reasons that this could be occurring but we'd like to help and narrow it down for you. For example, does the sound occur even when the TV is muted? Has the audio always been like this from the start or did it begin recently? Does it seem to happen on one channel or every channel (i.e. Netflix and YouTube and Peacock TV)?
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Not worth the trouble
on April 6, 2022
Posted by: Rene Revilla
from Rowlett Tx
Only have had it for a few months now it won’t turn on and can’t get anyone from Tony to help with this issue. Now I have a device that is not working and will have to start looking for something else to use. The most horrible experience with the tiki device express 4K+. I would not recommend to anyone
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Rene, we're sorry to hear about your troubles and we're here to help.
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Channel not available
on April 3, 2022
Posted by: Cindy
Suddenly the Decades channel is no long available. Why?
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Cindy, the Decades channel is available via your cable provider. If you're no longer seeing it on your channel list, we'd recommend contacting your cable service provider to learn more about the channel's availability.
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Stopped Working
on March 30, 2022
Posted by: No Way
from rock springs wy
Worked great for months, but now freezes when in use.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, we're sorry to hear about your troubles and we're here to help. Freezing is usually a result of a weak wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Worked well at first...
on March 29, 2022
Posted by: Marta128
from Chandler, AZ
I've had the Roku Express 4K+ for less than a year. It worked well at first, but in the last few months, when I switch from TV to the Roku setting, it's not there. The light goes out on the Roku Express 4k+ and I have to unplug and replug to get it to work. It's got plenty of ventilation around it, so I don't know why it keeps losing connection. I've tried to find answers on the Roku website as well as search for a phone number but haven't been successful with either.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Marta, we're sorry to hear about your troubles. Based on your description, it sounds like there could be an issue with the strength of your wireless connection.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
TV on but not Roku
on March 27, 2022
Posted by: Homekeyme
from Oregon
One person here said they turned on their TV but there was no Roku. My dad's TV did that and we just pressed the home key and the menu came up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
trouble with emerson tv and roku express 4k+ ,help
on March 14, 2022
Posted by: sunflower46
from kansas
Hi, have a Emerson 32" led,lcd, hdtv Model LF320EMA. Roku express 4k+. Unable to par Roku remote . unable to adjust volume, or turn on/ off with remote. Have tired following tv brand names - emerson, phillips, magnavox, sanyo, sandstrom, tcl, funai. Please help.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, March 17, 2022
Hi there, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com