Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Not worth the trouble
on April 6, 2022
Posted by: Rene Revilla
from Rowlett Tx
Only have had it for a few months now it won’t turn on and can’t get anyone from Tony to help with this issue. Now I have a device that is not working and will have to start looking for something else to use. The most horrible experience with the tiki device express 4K+. I would not recommend to anyone
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Rene, we're sorry to hear about your troubles and we're here to help.
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Channel not available
on April 3, 2022
Posted by: Cindy
Suddenly the Decades channel is no long available. Why?
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Cindy, the Decades channel is available via your cable provider. If you're no longer seeing it on your channel list, we'd recommend contacting your cable service provider to learn more about the channel's availability.
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Stopped Working
on March 30, 2022
Posted by: No Way
from rock springs wy
Worked great for months, but now freezes when in use.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, we're sorry to hear about your troubles and we're here to help. Freezing is usually a result of a weak wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Worked well at first...
on March 29, 2022
Posted by: Marta128
from Chandler, AZ
I've had the Roku Express 4K+ for less than a year. It worked well at first, but in the last few months, when I switch from TV to the Roku setting, it's not there. The light goes out on the Roku Express 4k+ and I have to unplug and replug to get it to work. It's got plenty of ventilation around it, so I don't know why it keeps losing connection. I've tried to find answers on the Roku website as well as search for a phone number but haven't been successful with either.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Marta, we're sorry to hear about your troubles. Based on your description, it sounds like there could be an issue with the strength of your wireless connection.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
TV on but not Roku
on March 27, 2022
Posted by: Homekeyme
from Oregon
One person here said they turned on their TV but there was no Roku. My dad's TV did that and we just pressed the home key and the menu came up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
trouble with emerson tv and roku express 4k+ ,help
on March 14, 2022
Posted by: sunflower46
from kansas
Hi, have a Emerson 32" led,lcd, hdtv Model LF320EMA. Roku express 4k+. Unable to par Roku remote . unable to adjust volume, or turn on/ off with remote. Have tired following tv brand names - emerson, phillips, magnavox, sanyo, sandstrom, tcl, funai. Please help.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, March 17, 2022
Hi there, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Only worked for a couple of days
on March 8, 2022
Posted by: Darlene
from Cumberland, MD
I bought this a couple of weeks ago and it worked for a couple of days, then when I turned the tv on one day it went back to regular streaming. When I reconnected it there was only a snowy picture on the tv. I am trying to return the product since it is a 30 day return policy and can’t fine info on hoe to return.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 9, 2022
Hi Darlene, we're sorry to hear about your troubles. Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Do not understand the problem
on March 6, 2022
Posted by: PatPal
from Douglas, MA
This is my third Roku. It is the first one I have had a problem with. Every time I turn the tv on the tv comes on but no Roku. I have to unplug the Roku and plug it back in sometimes more than once. I am not positive which is the problem the electric or the tv outlet. I suspect the electric because most often this is the one to fix the problem.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 9, 2022
Hi Pat, this is certainly not the kind of experience we'd hope for you to have and we're here to help!
First, always be sure to use the HDMI cable and power cord that come included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. Since you've tried multiple HDMI ports on the TV, we'd recommend trying a different TV in an attempt to isolate the issue.
The device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Finally, be sure that your remote has a fresh set of new batteries, just in case.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
First, always be sure to use the HDMI cable and power cord that come included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. Since you've tried multiple HDMI ports on the TV, we'd recommend trying a different TV in an attempt to isolate the issue.
The device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Finally, be sure that your remote has a fresh set of new batteries, just in case.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com