Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Roku
on January 19, 2023
Posted by: Sheryl
from Trumbull, CT
This product was recommended to me, I purchase it not even a month yet and I love ❤️ it..why didn't I know about it before...go buy it now, forget about those other gadgets and get the real deal...Roku is the way to go.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Two Issues
on January 2, 2023
Posted by: PETE71
from Indiana
1. I must push the power button two or three times for the unit to start up. Once started, all button functions are properly responsive. 2. Audio and Video often are not synced. Audio has a slight delay and it is annoying. I have other ROKU stick devices that do not exhibit this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi there, thanks for reaching out. The remote behavior you described can sometimes occur if the batteries in your remote are running low. Try exchanging them for a fresh set to see if this helps.
If that’s not the cause, try going through the TV setup screen again. But try skipping the first option that works—there are often multiple settings for each brand of TV and a different setting might work better for you.
Regarding the audio sync, if you're using an AVR and seeing this issue, consult your user guide for resolving. This may be known as "audio sync" or "lip-sync," depending on the manufacturer. If you're not using an AVR, please reach out to us at support.roku.com/contactus so that our team can help investigate.
We hope this helps!
Roku Customer Advocate
If that’s not the cause, try going through the TV setup screen again. But try skipping the first option that works—there are often multiple settings for each brand of TV and a different setting might work better for you.
Regarding the audio sync, if you're using an AVR and seeing this issue, consult your user guide for resolving. This may be known as "audio sync" or "lip-sync," depending on the manufacturer. If you're not using an AVR, please reach out to us at support.roku.com/contactus so that our team can help investigate.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Video freezes, audio continues DON’T BUY
on December 1, 2022
Posted by: Lizz
from Northern california
Bought this 10/14. After a 10/25 Roku update, streaming video began to freeze while the audio continued. There is, apparently, no fix for this…although hundreds of users have reported it over the past 6 weeks. Don’t buy it. Roku no longer stands behind its products.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Robert, thanks for reaching out. This is not considered normal behavior and we'd like to connect with you directly. We can see you've emailed our team and a member of our escalation team has taken over your case. Please check your email inbox for further instructions so that we can work on providing a solution for you.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Worst Roku I’ve ever owned
on September 18, 2022
Posted by: devonsvoice
from Idaho
My two Roku 3810s (the previous Streaming Stick Plus model to this new one) both worked great for years. When one of them died the other day, I bought this one. What an utter piece of junk! Constantly drops wifi even though everything is in the same place it’s always been, constant a/v errors (older TV, so I’m hoping that setting it to 1080p solves this), jumps all over the place when trying to rewind or forward on YouTube TV, and when I turn it on it sometimes shows my screensaver like my 3810 did, and sometimes just sits on a black screen until I hit the home button. Don’t even try to talk to customer service, because they are completely clueless. Time to try some other brands. Super disappointing, because I’ve been using Roku devices since version 2.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Half the time it needs to be unplugged
on August 21, 2022
Posted by: Emily
Constantly have to unplug to reset it. You get what you pay for.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love Roku, easy setup and usage, well priced
on August 15, 2022
Posted by: Pj Nabat
from Los angeles, CA
I own many models of roku. Compared to other streamers I enjoy Roku the most. As i mention in the headline its easy to setup and to use, and simple for my 90yo parents to learn use and enjoy. Amazon streamer is highly glitchy and very slow, but not Roku.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use and setip
on July 23, 2022
Posted by: Jamie W
from NC
Have been using Roku players for about 8 years. This is my favorite of all the streaming players. Works really well with Hey Google
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
channels are not supported on some countries
on July 14, 2022
Posted by: Tolga
from Ankara Turkey
I have this device, I am living in Turkey and Amazon Prime and Disney Plus have Turkish services running in our country but Roku Channels dont show up these Amazon Prime and Disney Plus for some unknown restrictions, therefore we cannot watch these services with this device.It is rubbish without supported channels.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 19, 2022
Hi Tolga, we appreciate you getting in touch as we're always looking to expand our presence. Channel availability/access on Roku devices will vary from region to region as it is determined by each channel provider themselves.
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
You'll want to contact any specific channel provider directly to inquire further and share your interest in seeing their channel on the Roku platform in your location.
Happy Streaming!
Roku Customer Advocate
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
You'll want to contact any specific channel provider directly to inquire further and share your interest in seeing their channel on the Roku platform in your location.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com