Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Not much diffrent from the non 4k version
on November 9, 2023
Posted by: buzz159
from dothan Al.
After owning a Express for several years and upgrading my remote to the Voice activated and tv controls remote model. I upgraded to a 4k tv and needed to get a 4k roku. I was disappointed in what I got. The 4k upgrade is barely noticeable.I have had to restart the player when I first turn on the tv due to a no signal message I was getting.. Instead of a power cord, I got a USB CABLE WITH NO OUTLET ADAPTER. How is it suppose to get power. I had to use the same cord from my old roku. I expected the remote to have the same features as my current remote has, which has 2 buttons to program your own app to start with. I also expected the remote to have a headphone jack like my current remote has.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Robert, thanks for taking a moment to share your feedback with us!
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Overwhelming flaw making it useless
on November 9, 2023
Posted by: KDBNash
from Nashville, TN
This device worked great for about a year. Then it stopped. Nothing will reset the device. It's stuck on the bouncing Roku logo. After a great deal of research and troubleshooting, there is nothing that can fix it. It's useless. Apparently, this is a HUGE problem with the Roku Express 4K+. DO NOT BUY!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Problem with remote
on October 22, 2023
Posted by: Bronco
This is our 4th Roku device. We bought it 9/12/2023. It was delivered a week later. Until recently everything has been good. About a week ago I noticed that the right arrow key is not as responsive as it was originally. I have to press it multiple times very hard to make it work. There are several similar reported issues on the Roku user forum which makes me reluctant to buy replacement remote. I will consider other devices before buying another Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi there, thanks for taking a moment to share and we'd like to help. Please visit us online at support.roku.com/contactus to get connected with an agent.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
1
This device sucks
on October 9, 2023
Posted by: chuckl
from Pacifica, CA
Bought in December 2022 and it failed to turn on in October 2023. Buyer beware!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Chuck, we're sorry to hear about your experience and we'd like to help. It sounds like your device is still under warranty! Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
No longer functioning without a reset everyday
on October 5, 2023
Posted by: Mike T
I bought the 4K Express and it is no longer working properly. The device only works for so long, then you have to order a new one!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Unable to set up with Wireless
on September 16, 2023
Posted by: PJ2023
from Iowa
I just bought last week and I am unable to get the Roku set up. Wireless signal is Excellant but will not connect, I have put in my correct password for the router. It appears the red button and the Home buttons are not working. I have done several suggestions. When it says push Home button, so I can go to settings, it goes to the screen to choose language.I am ready to return especially since there seems to be no support available.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Used to be good
on August 24, 2023
Posted by: RRut
from Salt Lake City, utah
I have had for 1-2 years and now it randomly freezes for no apparent reason
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Loves to flip out and make ypu reset out of nowher
on July 8, 2023
Posted by: Amanda
from Colorado
Make sure you have a great HDMi connector. The one that comes with it is a joke and you have messages that pop up about TV quality. Out of nowhere Roku says it's not connected and you have to reset everything. It's annoying. I'm trying to remind the age ratings. It seems that may be new. But if I can only find it again. It's nice to have one remote till it flips out than keep the other remote handy. I do like when it tells you the battery is going down before it dies.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com