Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Easy for Seniors
on December 20, 2023
Posted by: Kimmie
from Rutherford, TN
While we needed help with wifi setup, using this simple device is easy for my elderly parent.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote control doesn't last
on December 20, 2023
Posted by: Red2
from Douglas GA
I have 2 different Roku devices that come with the same remote and the volume buttons have already started giving me problems BOTH of them and one is for a Roku TV. I think I'm going to buy a couple of universal remotes and see if they last longer obviously the Roku named brand isn't very good or long lasting definitely not worth the price of replacement.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Remote
on December 20, 2023
Posted by: Anonymous
from Tavares,Fl
I’ve had several Roku’s over the years and I’ve always been satisfied. The only issue I have with my newest one is that after only a month or so some of the keys on the remote don’t work. I’ve put new batteries in and that not the problem.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on December 20, 2023
Posted by: Phoelix183
from Pennsylvania
Thank you, I bought Roku a month ago and I also bought one for another relative
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Works well, easy set up.
on December 20, 2023
Posted by: Ken Mc
from Paradise Tx.
I bought this so we could watch football. That did not work out at all. We can not get regular local channels. If you want to watch movies it is great!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
No ability to return to another hdmi port
on December 18, 2023
Posted by: DD25
from Chicago, IL
picture is fine and initial connectivity also fine. Spent way too long personalizing a simplified screen with only the features that were relevant. The main negative (for us) is the inability to return to another hdmi port (which is where the cable tv resides). Trying to return, which also isn't easy to find
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on December 13, 2023
Posted by: angapp79
from oh
dropped my $$$$ overpriced cable knce i learned the systrm a lil bit more
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com