Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
Remote
on December 20, 2023
Posted by: Anonymous
from Tavares,Fl
I’ve had several Roku’s over the years and I’ve always been satisfied. The only issue I have with my newest one is that after only a month or so some of the keys on the remote don’t work. I’ve put new batteries in and that not the problem.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on December 20, 2023
Posted by: Phoelix183
from Pennsylvania
Thank you, I bought Roku a month ago and I also bought one for another relative
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Works well, easy set up.
on December 20, 2023
Posted by: Ken Mc
from Paradise Tx.
I bought this so we could watch football. That did not work out at all. We can not get regular local channels. If you want to watch movies it is great!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
No ability to return to another hdmi port
on December 18, 2023
Posted by: DD25
from Chicago, IL
picture is fine and initial connectivity also fine. Spent way too long personalizing a simplified screen with only the features that were relevant. The main negative (for us) is the inability to return to another hdmi port (which is where the cable tv resides). Trying to return, which also isn't easy to find
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on December 13, 2023
Posted by: angapp79
from oh
dropped my $$$$ overpriced cable knce i learned the systrm a lil bit more
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Not much diffrent from the non 4k version
on November 9, 2023
Posted by: buzz159
from dothan Al.
After owning a Express for several years and upgrading my remote to the Voice activated and tv controls remote model. I upgraded to a 4k tv and needed to get a 4k roku. I was disappointed in what I got. The 4k upgrade is barely noticeable.I have had to restart the player when I first turn on the tv due to a no signal message I was getting.. Instead of a power cord, I got a USB CABLE WITH NO OUTLET ADAPTER. How is it suppose to get power. I had to use the same cord from my old roku. I expected the remote to have the same features as my current remote has, which has 2 buttons to program your own app to start with. I also expected the remote to have a headphone jack like my current remote has.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Robert, thanks for taking a moment to share your feedback with us!
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Overwhelming flaw making it useless
on November 9, 2023
Posted by: KDBNash
from Nashville, TN
This device worked great for about a year. Then it stopped. Nothing will reset the device. It's stuck on the bouncing Roku logo. After a great deal of research and troubleshooting, there is nothing that can fix it. It's useless. Apparently, this is a HUGE problem with the Roku Express 4K+. DO NOT BUY!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com