Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Got a dud
on January 7, 2024
Posted by: ksiderakis
from Gig Harbor, WA
Remote has had several sets of Duracell batteries and now it doesn’t work at all.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there, help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at http://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Good product
on January 7, 2024
Posted by: MThomas
from Fayettville AR
I like the way this works but it really needs a “last” or “previous channel “ button
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi, MThomas. Thanks for being a Roku fan; we appreciate you letting us know about this. We value customers who provide feedback. We assure you that we will share it with the respective team.
You can control the channels you choose using the remote's navigational keys (left, right, up, and down). You can also add channels to favorites for easy access by highlighting them, pressing the star button on the remote, and adding them to favorites. If you have more questions about your Roku, please visit us online at support.roku.com/contactus to connect with an agent who can assist. Thanks for choosing Roku. Happy Streaming! Roku Customer Advocate
You can control the channels you choose using the remote's navigational keys (left, right, up, and down). You can also add channels to favorites for easy access by highlighting them, pressing the star button on the remote, and adding them to favorites. If you have more questions about your Roku, please visit us online at support.roku.com/contactus to connect with an agent who can assist. Thanks for choosing Roku. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on January 7, 2024
Posted by: Rene 74
from Sturbridge Massachusetts
I used Roku for a few years and all worked great but I bought another one and it’s been a problem. Roku replaced remote but it doesn’t work properly.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 13, 2024
Hi Rene, we appreciate you choosing Roku! It sounds like you still may be having some issues with your remote. If this is still a concern, we have a suite of online articles and videos that may help, depending on what issues you’re seeing: https://support.roku.com/category/4403789553943.
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Activate Roku box k
on January 7, 2024
Posted by: Byron Lewis
from Quincy Illinois
Please help me activate my Roku because it's not working
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Grate
on January 7, 2024
Posted by: Abraham TR
from California
Super excited about this product Roku l recommend it to anyone who is interested in buying it for their home and needs to get a better channels
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Useless Outside the US - there should be a warning
on January 7, 2024
Posted by: unhappyuser
The device is virtually useless outside the US - there should be a warning for those who want to purchase it but are outside the US. Simple features like the search bar are even blocked.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi there! Thank you for the moment of sharing. Please note that Roku devices work worldwide, but some features may not be available outside the US due to restrictions from streaming providers. For example, The Roku Channel is only accessible in the US and Canada. If you're outside the US, you may be redirected to content available in your country or unable to watch certain shows. To bypass these restrictions, you can use a VPN or DNS service to create a virtual location. If you have any issues, please contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
express
on January 7, 2024
Posted by: TB review
from Fl
works perfect - no problems - easy install great product
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
simple and easy to do and program
on January 7, 2024
Posted by: Rafael
from arkansas
so happy to have bought it, i am very happy
the options that it offers are awesom
the options that it offers are awesom
I would recommend this to a friend!
Written by a customer while visiting roku.com