Hi there! Help is here. If your remote's volume buttons have stopped working, update your Roku device to the most recent software. Navigate to Settings > System > Software update to manually update your software. Also, try using a fresh pair of AAA batteries for the remote. Be sure to check out this article with more suggestions to resolve the issue: https://support.roku.com/article/115013019828.

In the meantime, you can use the voice control on your remote to turn the volume up or down. Should you still need assistance, you can always contact our support team. Happy Streaming! Roku Customer Advocate

Hello Louie, thank you for your support of our Roku products and for sharing your experience with us. First, have you tried connecting to a different network, like a mobile hotspot, to see if the issue is with your Roku device or Wi-Fi router? Also, try restarting your Wi-Fi router. You can also improve your Wi-Fi connection by moving your router and Roku device to a higher location in the room. To check the strength of your connection, go to Home > Network > Check Network Connection. For more tips on improving your Wi-Fi connections, please visit https://support.roku.com/article/213122277. If none of these suggestions work, please contact our team at support.roku.com/contactus for further assistance. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.

Thank you!
Roku Customer Advocate