Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Great job all around
on January 18, 2024
Posted by: MarkB
from Elmhurst, IL
Got this about 6 weeks ago and turned an old non-smart tv into a smart tv with every app I could ever need, great product!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
mostly good
on January 18, 2024
Posted by: ChefSue
from Rensselaer NY
this is a replacement roku. the reason i had to buy it is because the 1st one kept overheating and not working. This new one seems a lot better. Only issue I with it is how unforgiving the range is when you want to turn roku on or off. You really need to fine-point the Roku remote and mine is across a long room. That is frustrating.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I cut the cable
on January 18, 2024
Posted by: Maggie
from Nashville, TN
And am really enjoying my first experience with streaming. Roku is so easy to use for a novice
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Very affordable alternative to cable
on January 18, 2024
Posted by: B_Boop
from Wisconsin
Easy to set up and connect. So much free content and great free trial offers. Simple remote to use, love the app remote and compact size. Customer service is a bit tricky to work with, but we got there in the end.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Super fast
on January 18, 2024
Posted by: Ritchy
from Seattle
Super fast!! Some times the sound and the picture does not sync up right. I all ways have to restart it.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hey Ritchy, thanks for getting in touch. If your Roku is having audio and video syncing issues, there could be a few reasons for it. It might be related to the content, transmission, or the device itself. Here's what you can do: If the problem continues across different channels, try restarting your Wi-Fi router and your Roku device. You can do this by going to Home > Settings > System > Power. If you don't see a Power submenu, just move on to the next step and select System restart. Also, make sure that your Roku has the latest software version installed to ensure the best performance and take advantage of the newest features. You can find instructions on how to update your device by following this link: https://support.roku.com/article/208755668. If you need further help, feel free to contact us at support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and use of app to complete setup i
on January 17, 2024
Posted by: harryjli7
from Philadelphia
Very happy with product, my wife loves it, Ease of remote control makes it easy to use
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 17, 2024
Posted by: Ghost
from Salt lake city utah
I enjoy this product it's great for the house unlimited movies for the family
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Decent but could use a little change
on January 17, 2024
Posted by: TiffM
from Hudson,Fl
Roku itself is great so far, but the controller is a bit small and having the volume buttons on side are kinda in the way, I’m constantly muting or changing volume when picking up or holding controller and I wish there were 2 additional buttons, one for a Guide to go directly to the live tv guide and one for back, to go directly to the station you were previously on.
I would recommend this to a friend!
Written by a customer while visiting roku.com