Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Grateful
on January 23, 2024
Posted by: John
from Pennsylvania
Best product I ever bought the pictures better than a cable box
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Works great
on January 23, 2024
Posted by: jimbob
from Dallas, Texas
I like everything about the Roku except the remote. I like the voice and the fact that they have rechargeable batteries in some versions. What I would like to see a simpler version with only the necessary buttons. You could make the buttons bigger and maybe back light them and make their placement more logical - I wouldn't hurt if the remote was larger - easier for us old folks to see and find :)
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Excellent for streaming
on January 23, 2024
Posted by: Roku express Lowes
from Greenville S.C.
Christmas gift from my brother I am very pleased with the device
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Not enough features
on January 23, 2024
Posted by: Wango
from Indianapolis
They need #’s on the control so you can key in channels.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Too difficult to switch between channels
on January 23, 2024
Posted by: ranger293
from Pittsburgh, PA
We like Roku, don't get me wrong; we would like to have a simpler method to change between channels. On our X-finity boxes, all we have to do is input a channel number or the call letters of a channel and it goes right to it. Roku is a bit cumbersome at times. Especially for us older people.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, we appreciate your time for sharing. At the moment, the input channel number is not available on Roku. However, for convenient access, you can select your favorite channels. To set a channel as a favorite, open the Channel options menu, select Manage channels, then Favorite channels, and press OK to check the box next to any channel you want to mark as a favorite. Your input is valuable as we keep on working to improve our services. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Like the product
on January 23, 2024
Posted by: Corey
from Kentucky
The product is good but about every other day I have to reconnect it to the internet. That’s my only complaint
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hi Corey! Thanks for sharing your thoughts with us. We're here to help you out. It is recommended to unplug your Wi-Fi router for at least 60 seconds to fix this. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Also, try connecting to a different network, like a Mobile Hotspot, to find out if the issue is with your Wi-Fi router or Roku device. If the issue persists, feel free to contact us at support.roku.com/contactus. Your feedback is really important to us and helps us improve our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Features my old device lacked
on January 23, 2024
Posted by: Debm
from San Francisco bay area
I like that it includes a volume control, a power switch and audio control.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on January 23, 2024
Posted by: Joe s
from Chicago il
Great features for the price! Didn’t have a smart tv, this was the best alternative.
I would recommend this to a friend!
Written by a customer while visiting roku.com