Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Waste of my time
on February 25, 2024
Posted by: Joesgarage876
I bought this in April 2023 and have had enough. The home screen constantly flickers on and off. I've spent hours if not days, researching and trying to fix. Both my tv and soundbar are compatible with its requirements. Now it won't even connect to WiFi. Too bad, I really like the Roku interface. I'm not replacing the TV and soundbar to make it work. I had an older premiere model and it just died too. I'll likely not buy another Roku product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku!
on February 23, 2024
Posted by: KS31
from CAPE CORAL, FL
Great product, love it so much I bought another one!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on February 23, 2024
Posted by: Gerald Carey
from NY
I bought this thinking I was going to be able to reduce my cable bill. I probably need a tutorial on how to use it.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello, Gerald. We appreciate you for choosing our Roku products. Are you aware that there are many ways to enjoy your streaming experience on your Roku device? Here are quick tips on how to set your favorite channels: Open the Channel options menu> Manage channel>Favorite channels>Press OK to check the box next to any channel you wish to favorite. You can also refer to this link for more options at https://support.roku.com/article/4420557730839. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
it is either broken or it makes choices for me....
on February 22, 2024
Posted by: upset
from portland
I have had Roku for years, but recently I purchased a new one. This product thinks it can control me.... it turns off my tv whenever it wants and will not assist in going where I want instead it takes me to where it wants. The screen does not open properly, rather it shows a no signal sign on a black screen..... totally not up to standard
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Thanks for letting us know about the behavior you're seeing with your Roku device. We're here to help. Please check the device's running software update by going to Settings > System > Software update. A system restart will also help the device. Go to Settings > System > System restart. If the issue is still the same, please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we're eager to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Remote
on February 19, 2024
Posted by: Anonymous
from Oklahoma
My volume won't work on remote. The channels do. Thx!!!
Written by a customer while visiting roku.com
Customer Rating
3
Not too bad Not too good
on February 12, 2024
Posted by: Maria
from Yulee, Fl
I have using Roku almost 2 months and I see it has only one peruvian channel; almost 1/4 of channels are sports that I dont" watch and a lot of channels with programs repeated and repeated and worst, the soapoperas are from de 70's !.
Really I was expected something more update and new. But this is what the people like me, who don't have enough money, can get. Anywsy, thank you.
Really I was expected something more update and new. But this is what the people like me, who don't have enough money, can get. Anywsy, thank you.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 6, 2024
Posted by: Anonymous
from Clearwater, Fl.
very exciting. makes watching TV fun again. Many things of interest
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
This is the third time I've replaced a Roku device
on February 1, 2024
Posted by: Val L
It just stops connecting with the remote or the remote just starts doing weird stuff....such as I press the button to increase the volume and it just keeps increasing even though I only pressed it once.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 30, 2024
Hi there, thanks for letting us know about this matter. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com