Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Excellent
on April 14, 2024
Posted by: Jay1942
from Scottsboro, Al
Wonderful for all types of movies, and other types of streaming. Very easy to operate ad the overall cost was very affordable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Lackluster performance
on April 12, 2024
Posted by: Paul M
from New England
I bought this device not knowing any better. I have to constantly reboot, login reset the thing when using my television. I am really frustrated to use it. I am going to be more selective on my next purchase of a streaming device, I certainly would not buy this piece of garbage again.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hello, Paul M. We appreciate your patience and apologize for the inconvenience. We’re here to help. An excellent place to start is with the power supply. If you currently use the TV USB port, use a power adapter on the wall. (Any 5volt, 1amp cell phone charging adapter should work.) If you currently use a power adapter at the wall, swap it out with another one and see if that resolves the issue. Also, restart your device by going to Settings > System > System restart. If the problem persists, please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we’re eager to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Good except for remote device
on April 8, 2024
Posted by: Greg
from LINCOLN, NE
Volume buttons need to be moved, always in the way and don't always work and getting worse.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Greg, thanks for sharing your input! We appreciate you sharing your feedback and will be sure to pass your comments along to the product team. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
on April 8, 2024
Posted by: Jo Cothran
from Lakewood, CO
This was a gift and enjoy it very much! Recommend it to all.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Roku Voice Remote
on April 7, 2024
Posted by: Jenny T
from Louisville KY
Not a good explanation of how to use the remote. Especially the back button with the curved arrow.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Rokub4K
on April 5, 2024
Posted by: Chuck
from Fairmont WV
Have to do a factory reset every 2 to 3 days to keep the system operating. A real pain.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Chuck, We're here to help! What issues do you see requiring you to reset the Roku device? You can follow these steps in our support article on how to reset your Roku: https://support.roku.com/article/208757008. If you need more assistance, contact Roku support. Your feedback is very important to us, and we're eager to assist. We hope you get back to streaming soon! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
To many issues with it
on April 3, 2024
Posted by: Marie
from Michigan
Bought last July and it is constantly having to be uploaded with info. It acts like it’s a new control yet the same one. We do not care for it
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Marie, We're always here to help. Have you contacted our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is important to us, and we're eager to help. Many thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Dont order the wrong thing, Returns are impossible
on April 3, 2024
Posted by: Anonymous
from Kentucky
I ordered the wrong remote, after several unanswered emails to roku support I found out that return was not an option.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com