Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
We have 4 and absolutely 💯 it!!
on April 1, 2024
Posted by: Anonymous
from Spokane, Wa
We have Roqu in every room, don't know what we did without it....really enjoy all the programming and features!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not what I expected
on April 1, 2024
Posted by: Dave1991
from Redondo Beach, CA
Sometimes I have to re-initiate the WIFI connection . Sometimes it just locks up,
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 16, 2024
Hi Dave, we appreciate you sharing your experience with us and we are here to help! Please try to improve your internet connection by restarting your Wi-Fi router or resetting the network connection on your Roku Device through the device-operated system. You can refer to this FAQ article for detailed instructions on how to do these steps: https://support.roku.com/article/208757008. Just in case you're asking for further assistance, contact support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and looking forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
New Roku remote
on March 26, 2024
Posted by: Kelly
from Texas
Very disappointed in these new remotes. They don’t work as well as the old ones. They go through batteries every other week which is not cheap by any means. Thinking of just going with a different brand.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 30, 2024
Hello! We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. If you still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on March 5, 2024
Posted by: thomas weschler
from marina calif
it's better then direct tv and i am happy with roku , and i am putting on all the tv's in the house
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on March 1, 2024
Posted by: Jeffro67
from Aurora Illinois
Like the Roku Express 4k.
The remote control volume controls stopped working after a month
The remote control volume controls stopped working after a month
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on February 26, 2024
Posted by: Deece
from OS WA
Like the ease of setting it up. You have many channel options.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Waste of my time
on February 25, 2024
Posted by: Joesgarage876
I bought this in April 2023 and have had enough. The home screen constantly flickers on and off. I've spent hours if not days, researching and trying to fix. Both my tv and soundbar are compatible with its requirements. Now it won't even connect to WiFi. Too bad, I really like the Roku interface. I'm not replacing the TV and soundbar to make it work. I had an older premiere model and it just died too. I'll likely not buy another Roku product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku!
on February 23, 2024
Posted by: KS31
from CAPE CORAL, FL
Great product, love it so much I bought another one!
I would recommend this to a friend!
Written by a customer while visiting roku.com