Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
3
on May 22, 2024
Posted by: J Henry
from Lebanon, TN
I’ve done everything I can do and the remote doesn’t connect 90% of the time. I’ve pressed the reset button the back and it still won’t connect. I have to take the batteries out every time and put them back in to get it to work. This is happening on the two new remotes I purchased. Very annoying
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 17, 2024
Hi Henry, we appreciate you sending us a review of your experience! Have you tried contacting Roku support? We want to help you. Have you tried checking the latest software update? To check, please go to Settings > System > Software update. You can also refer to this link on https://support.roku.com/article/21303049528855. We encourage you to use the Roku app. This is also a reliable source for navigating your Roku. If the issue persists, you can contact Roku support online at http://support.roku.com/contactus to connect with an agent who can assist you. Your feedback is very important to us, and we’re eager to help. Happy Streaming! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great features, easy to install.
on May 22, 2024
Posted by: KJ 60
from Bellevue, WI
This is our 3 rd ROKU and they just keep getting better!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Good decision.
on May 22, 2024
Posted by: Matthew
from Beatrice, Nebraska
Had my Roku for a couple of weeks now. Like anything new there is a bit of a learning curve but it soon becomes second nature to operate.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on May 22, 2024
Posted by: Anonymous
from Mansfield Ohio
I bought this about 2 months ago and I really enjoy it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
A little disappointed
on May 22, 2024
Posted by: Paul
from South West Virginia
Everything works as expected except the fact that there is no headphone jack on remote. I have 3 Rokus My first one, bought last year is rechargeable and has headphone jack. Looks like Roku has joined the corporate cheap and chinch sect in business practices.
Written by a customer while visiting roku.com
Customer Rating
5
Awesome easily viewed
on May 22, 2024
Posted by: Leigh
from JaxFL
I bought this for a second time and love the speak into improvement made to it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
on May 21, 2024
Posted by: Roku
from Walmart Upland California
I bought this product few months ago and the remote control doesn’t work anymore
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hey there, thanks for your feedback. Can you specify the issue you are experiencing? If you haven't already, we recommend contacting our support team at: https://support.roku.com/contactus for assistance. In the meantime, we suggest changing the batteries and checking the following article for suggested troubleshooting steps: https://support.roku.com/article/21303049528855.
Thanks again,
Roku Customer Advocate
Thanks again,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Instant access
on May 21, 2024
Posted by: KelyE
from Michigan
I bought this a month ago...life changing from dish network!
I would recommend this to a friend!
Written by a customer while visiting roku.com