Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Awesome
on May 22, 2024
Posted by: Kim13
from Greenwood ind
My dad got this for me about a month ago I really enjoy it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku
on May 22, 2024
Posted by: MollieMollz
from Lyons, GA
Roku itself is nice, but the remote control stops working properly after a month of light use.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi, Mollie; thank you for choosing our Roku product. Here's a quick tip to help you fix the issue: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. After resetting the remote, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote with your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on May 22, 2024
Posted by: Dave C
from Bay City, MI
Very happy with the product and it’s performance!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on May 22, 2024
Posted by: Anonymous
from Iowa
I got this about 3 weeks ago and really love it it's so easy to use I would recommend it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Amazing
on May 22, 2024
Posted by: GloGlo
from Manassas va
I wish I would have gotten this before I would have saved thousands
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t work the way it should
on May 22, 2024
Posted by: Lisa73
from Vienna, Va
I may have gotten a defective one I’m not sure. It just freezes up, and CONSTANTLY disconnects from the internet. The screen gets black then turns off. Then I have to restart it and the whole thing repeats
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello Lisa, thank you for letting us know. As a quick tip to improve your internet connection, consider the distance between your router and Roku device, and watch out for interference from cordless phones, microwaves, or other wireless devices near your router. You can refer to this FAQ article for more tips at https://support.roku.com/article/213122277. Additionally, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Good selection of programs
on May 22, 2024
Posted by: Daniel
from Seymour in
Put it on the wife's TV and now she can watch all of her favorite shows
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Loses TV guide
on May 22, 2024
Posted by: Pinefang
from Washington
Recently the program guide as disappeared. I have to completely close the app and reopen it to get the guide back. Very frustrating.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hey Pinefang, help is here! If you're having trouble with your TV Guide, try restarting your Roku device. Just press Home>Settings>System>Power>System Restart. Once it's done, your device will return to normal operation. Additionally, make sure your device has the latest software version for optimal performance and a bug-free experience. You can refer to this FAQ article for detailed instructions at https://support.roku.com/article/208755668. If the issue persists, try uninstalling and reinstalling the App where you access your TV guide. You can refer to this support article for detailed instructions at https://support.roku.com/article/232010488. If you need help please contact us directly at https://support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com