Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
Great variety, remote sucks
on June 29, 2024
Posted by: Ezduzit86
from Waterbury, Ct
Bought and installed my new Roku about 4weeks ago. Very pleased with the ease of setup. I'm impressed with the amount of channels and apps available. My only issue is with the remote. Not only is it too small, but the lack of lighting on the keyboard is frustrating. The buttons could be larger and perhaps re-assigned locations. The side buttons are very inconvenient as every time I try to use the face buttons, I end up muting my program. Having said that, my Roku experience has been excellent! But please fix the remote (and send me a new one!)
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Overall, a really good product.
on June 29, 2024
Posted by: DanC
from Plano, Texas
I bought this about a month ago and overall, I think it is a really good product. One annoying thing keeps me from rating it a great product. If I am watching live TV and "not" streaming through the device, it will unexpectedly turn off the TV. The only way to stop this is to unplug the Roku device when not in use. If not for this one thing, I would definitely give it a 5 star rating.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on June 28, 2024
Posted by: Weiner
from Ohio
Had an older roku...upgraded blag blah yadda yadda
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy setup
on June 28, 2024
Posted by: scclinda
My Roku has worked reliably and done just what I needed it to do.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great and simple
on June 28, 2024
Posted by: Ang71
from Picayune, MS
We have enjoyed our ROKU from day one!!! Best thing we ever did!!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Bought a Roku
on June 28, 2024
Posted by: JohnM74
from Louisiana
I bought the Roku for my camper since we don’t have a smart TV. It worked fine for us. My only drawback is I can’t access my Dish Anywhere on the Roku which is very disappointing. I can access it with an older Amazon Firestick so I will have to continue using the Firesrick to access my Dish. If I had known Roku couldn’t deliver my Dish Anywhere, I would not have purchased it. Having said all that what I can access on Roku is very good quality.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi John, thank you for your continued support. We want to inform you that Dish Anywhere is no longer accessible on the Roku platform. We appreciate your understanding regarding this matter. If there is anything we can assist you with, please don't hesitate to reach out.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
seniors streaming for the first tilme
on June 28, 2024
Posted by: kay 18
from Southern Illinois
We bought our first Roku stick when we were finally able to get internet fast enough for streaming. One of our TVs needed to have a stick to smarten it up and it worked beautifully. After a month or so, we decided to get another for our already smart tv . We appreciated the ease of use and all the free programing that it offers. We are over 70 and really don't like change, but this was certainly worth it. We may even get another stick for another set we use occasionally.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Battery eating Remote
on June 28, 2024
Posted by: Mark57
from Sellersburg, Indiana
I am not sure what is going on with these remotes, but they just continue to eat batteries at an alarming rate. I have paired them several times, as recommended, but it still does not matter. I believe that some of them are just bad design. I have replaced all but 2 of them among the 6 that we use. I am contemplating going to a different streaming device.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hello there, thanks for sharing. We want to help. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as a congested Wi-Fi network and viewing lots of short-form content like YouTube. Also, try to power the device via a wall outlet to see if it will make any difference. By the way, we offer the Voice Remote Pro, a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, and a lost remote finder, and you'll never repurchase a pack of batteries. As an alternative, you can use our Roku Mobile App. More information about it can be found at https://support.roku.com/article/217288467. You can also contact our support team at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com