Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
does not work
on July 3, 2024
Posted by: why4
from Pa
keeps turning TV on and off your tech teem say it is my new TV set and will not deal with your equipment is the problem HDMI brand new cable from three different stores
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thanks for letting us know about the issues you're experiencing. It seems like your Roku device might not be getting enough power. To fix this, we suggest plugging your Roku into a separate power outlet instead of using a USB port on your TV. Additionally, many modern TVs have a built-in sleep timer feature. If your TV is turning off and on around the same time each day, you should check your TV's scheduling settings to make sure this feature is turned off. In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. After performing this step, please let us know at https://support.roku.com/contactus so that we can assess this matter thoroughly.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great shows
on July 3, 2024
Posted by: Bill
from Streamwood, il
Glad I cut out cable was getting out of control to costly.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Fairly easy to use and quick to learn.
on July 3, 2024
Posted by: EdWiez
from Georgia
Switched from Dish Network and happy with my decision.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
I had problems because of low power supply
on July 3, 2024
Posted by: netbound59
from ohio
I scratched my head for days trying to get my Roku Express 4K+ to operate.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thanks for sharing. We want to help. Please make sure that you are using the USB cable that came with your streaming player. In some cases, the USB power provided by the TV is not sufficient to power the device. That’s why consider connecting it to the wall outlet. You can also visit the following article on how to set up your Roku: https://support.roku.com/article/1500004673682. If the issue persists, you can try to plug it into a different television to see if it makes any difference. If you need further assistance, you can contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on July 3, 2024
Posted by: Lovie
from London Ohio
My daughter got it for me and hooked it up,I love it.i can watch anything I wish.and I really love that.because then ur home 24/7 it's a good sent.so yes I do love my Roku.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Lots of options.
on July 3, 2024
Posted by: Anonymous
from Florida
Everything’s been running smooth. I love Roku. I would recommend it to anybody
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I just bought this
on July 2, 2024
Posted by: LaCona
from Phoenix
And already it glitches and turns tv off. Plus, it won’t stay on long enough to update!!! I also have a Roku tv and it will just go back to the Home Screen when u are watching something!! Down hill Roku ick
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello LaCona, thanks for sharing and this sounds a bit unusual. It's important to note that all Roku devices should have a stable internet connection to avoid a playback issue. You can check the connection by going to Home > Network > Check Network Connection. Additionally, try restarting your Wi-Fi router. You can also try moving your router and Roku device to a higher location in the room. Also, make sure that your TV is not blocking the wireless signal to the Roku device. Visit this page for more tips on fixing playback issues https://support.roku.com/article/208755548.
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
A-OK
on June 30, 2024
Posted by: Tessmama
from New York, NY
I'm not tech savvy so I can only comment on my experience. So far, problem free and that's what I seek.
I would recommend this to a friend!
Written by a customer while visiting roku.com