Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Awesome product I love it so much!!
on July 3, 2024
Posted by: Rosa A
from Giddings Tx
I got it about a week ago after a used one I got from my daughter stopped charging but in fairness it was about 2 years old.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Can’t get app
on July 3, 2024
Posted by: Dan G
from Sacramento CA
I’ve given up using my Roku 4k because the Roku app disappeared from my Samsung smart tv and, after multiple attempts with Roku support, I can’t redownload the Roku app. I can download the roku channel app but that isn’t what i want
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello Dan, help is here! Here are some quick tips to fix the issue: Try updating the software version of your Roku device. Press Home > Settings > System > Software Update and check for available updates manually. If the issue persists, please let us know at http://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Remote is straightforward - no chasing the buttons
on July 3, 2024
Posted by: Jeannine
from Cumming, Forsyth County, Georgia
Pleased with the performance... that being said, I need the option of recording shows and/or baseball games, when I can't watch in real time.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not great
on July 3, 2024
Posted by: Deb23
from Colorado
It keeps saying it can't get my stuff. I have to keep doing a power restart to get it to work
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 10, 2024
Hi there, thank you for bringing up this issue. Help is here. Are you experiencing this problem on specific channels or on all channels? If you haven't already, try performing a Software Update by going to the Home screen and then selecting Settings > System > System Update > Check Now. If the issue is specific to certain channels, try uninstalling the channel, restarting the device, and then reinstalling the channel. If the problem affects all titles from any channel, check the status of the network connection by going to Settings > Network > About. You can find more troubleshooting steps at https://support.roku.com/article/208755548. If the issue continues, feel free to contact us at https://support.roku.com/contactus.
We hope this helps! Roku Customer Advocate
We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Very good product.
on July 3, 2024
Posted by: Gary
from Dupo illinois
We?
Have bought 4 of them so far for our T.V's , and I think it is good
Have bought 4 of them so far for our T.V's , and I think it is good
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Lots to sea
on July 3, 2024
Posted by: Gary K
from bay Minette, AL
So many channels Having trouble figuring out some of the features.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
does not work
on July 3, 2024
Posted by: why4
from Pa
keeps turning TV on and off your tech teem say it is my new TV set and will not deal with your equipment is the problem HDMI brand new cable from three different stores
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thanks for letting us know about the issues you're experiencing. It seems like your Roku device might not be getting enough power. To fix this, we suggest plugging your Roku into a separate power outlet instead of using a USB port on your TV. Additionally, many modern TVs have a built-in sleep timer feature. If your TV is turning off and on around the same time each day, you should check your TV's scheduling settings to make sure this feature is turned off. In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. After performing this step, please let us know at https://support.roku.com/contactus so that we can assess this matter thoroughly.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great shows
on July 3, 2024
Posted by: Bill
from Streamwood, il
Glad I cut out cable was getting out of control to costly.
I would recommend this to a friend!
Written by a customer while visiting roku.com