Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Bought two…love them!
on July 4, 2024
Posted by: Judy
from Arizona
I bought these to convert my dumb TVs to smart ones. I’m 68 years old, moderately tech savvy and hesitant at first, but it was so easy to install. My husband learned how to use them and we’ll never go back to cable or satellite.
I am pleased with the roku system, overall. However, the remote control is not up to par. The remote is very hard on batteries, and will stop working on occasion. This condition leads to annoying resets and restarts.The remote needs to be improved.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello! Thank you for sharing your experience and feedback with us. I have a quick tip for you: try resetting your Roku remote. This can help your remote communicate better with your Roku streaming device and save battery power. The tip is specifically for the Roku Voice Remote, which uses Wi-Fi to control a Roku streaming device. You can find instructions to reset your remote at https://support.roku.com/article/21303049528855. If the issue persists, please contact us directly at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming! Roku Customer Advocate