Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Very limited viewing
on July 4, 2024
Posted by: Janet
from Otsego, MN
I purchased Roku so I could watch Netflix on my Samsung Smart TV because the TV is old so Netflix can't stream on it anymore. However, even though I can watch Netflix I can't watch my local stations anymore. Bummer. I tried to disconnect the Roku hoping that might work but it didn't. Wouldn't have bought Roku had I known I wouldn't be able to watch my local channels.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 26, 2024
Hi Janet, thanks for sharing. We want to provide some ideas. Roku players cannot receive OTA (over-the-air) stations. Only a device with an ATSC tuner is capable of viewing OTA signals, and no Roku player has such a tuner. Only Roku TV’s system is equipped with an ATSC tuner that provides access to digital “over-the-air” broadcast television. These channels can be accessed via an HDTV antenna connected to the Live TV input on your Roku TV system. If you want to watch your local channels, simply change the input source on your TV. If you have more inquiries, you can contact us at https://support.roku.com/contactus. We hope this clears things out. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Does its job but interface changes slow down acces
on July 4, 2024
Posted by: boothbyd
I purchased this one because my old Roku stick was overheating. It has worked without overheating. However the interface has more ads. It also has a couple of extra tiles on top for using other inputs. So I have to push down and right more in order to get to the list of my "channels" or whatever Roku calls my streaming services.
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello! Thank you for choosing Roku products. Did you know you can control the types of ads shown on your Roku streaming device? To customize your ad preferences, go to Home > Settings > Privacy > Advertising > Sensitive ad content. From there, choose the sensitive ad categories you want to avoid and press OK. For more tips, check out this FAQ article https://support.roku.com/article/16255268195607. Also, you have the option to customize your Home screen interface. You can find more details in this FAQ article at https://support.roku.com/article/208756948. For further assistance, you can visit us online at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Review
on July 4, 2024
Posted by: Masterfuji
from Wisconsin
I like Roku because of the variety it offers. It's better than a satellite where they charge for channels I don't use/
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Good channels just alot to get there
on July 4, 2024
Posted by: Georgiaboy63
from Cartersville
Bought to replace cable but having to go from one channel to another to watch TV has become to be not worth it.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello, thank you for choosing Roku products. Did you know you can easily access your favorite channels by filtering your channel guide? To do this, open the Channel Options Menu, then go to Filter and choose from All channels, Recents, or Favorites. You can find more options to manage your channels at this link: https://support.roku.com/article/4420557730839. If you need assistance, please let us know at https://support.roku.com/contactus. We're always here to help.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up with a few quirky features.
on July 4, 2024
Posted by: BarneyB
from Northern California
I start this by saying that this unit replaces a discontinued cable TV service that was the model of thoroughness and simplicity. I miss it dearly. I chose Roku because I have an existing Roku on a different television that I am accustomed to and enjoy. It is a 4200X with a lot of time and miles on it. Roku is easy to set up, which I appreciate. Unlike my older 4200, this one seems to glitch out occasionally, not showing the proper screen(s), or not responding to commands. The remote buttons are quite stiff and even a bit annoying. It is a bit hard to separate the Roku characteristics from the Direct TV Stream service that I access through it. Direct TV Stream is quite quirky and often annoying. I may switch to a different service, which is one of the great features about this Roku in that it is ready and able to access to many different service choices.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
New to me, better product
on July 4, 2024
Posted by: Willystew
from Wichita Ks
New to me, better product. Sound quality seem to have improve.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Local?
on July 4, 2024
Posted by: Nana
from Vancouver, WA.
This was a gift, but I miss local channels. Not all my favorites, but good programs.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hey Nana, thank you for sharing your experience. Did you know that all Roku users can easily access over 100+ free local channels, including KHOU Houston, FOX25 Boston, and WSB Atlanta? Roku also offers eight local NBC news stations in major cities, such as NBC News New York and Los Angeles. You can find them on the Live TV tile on your Roku home screen. Additionally, channels like NewsON and Haystack News make it easier to watch live and local broadcasts. Simply add them to your home screen and input your Zip Code for relevant news, weather, and traffic updates from your favorite local stations. For more options to access your local channels, you can refer to this link at https://support.roku.com/article/115005469427. Let us know if you have other queries at https://support.roku.com/contactus. Your satisfaction is our priority.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Much faster
on July 4, 2024
Posted by: 1Volinalabama
from Alabama
Really happy so far. I would purchase again. Hello
I would recommend this to a friend!
Written by a customer while visiting roku.com