Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Way better
on July 6, 2024
Posted by: JSVenning
from Livingston Texas
We got anothertv another tv so I got the updated Roku for it. BIg difference, much better.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku is a pain to operate w/ "Smart TVs"
on July 5, 2024
Posted by: Fedup
from California
We are CONSTANTLY being required to login to apps again and again. Our TVs just lose contact with ROKU and we can't reconnect
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hi Fedup, this sounds unusual, and we're here to help. Have you tried checking your account to see if your device is connected to the same account? Do you have a subscription to the channels using the Roku account? To check, please try logging in to your Roku account at my.roku.com. You can also visit us online at support.roku.com/contactus. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
easy to use
on July 5, 2024
Posted by: bucksnbarks
from sebastopol
thought it would be hard to use it wasnt , my daughter had one and got one for me
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Lots to learn
on July 5, 2024
Posted by: Janeg
from Alameda, CA
The transition from traditional cable to Roku was challenging and we could have used more instructions. But it saves us a lot of money.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello there! Thank you for choosing our Roku products. You’ve made a good decision by "Cutting the Cord" and replacing your cable service with a few video streaming subscriptions. Did you know that you can easily access your favorite channels by filtering your channel guide? To do this, open the Channel Options Menu, then go to Filter and choose from All channels, Recents, or Favorites. Find more options to manage your channels at this link: https://support.roku.com/article/4420557730839. If you already have a subscription with another streaming platform, you can access their application by adding their App on your Roku TV/device. Just follow these steps: Press Home>Search>Type the Channel Name>Select Channel> Add Channel. We hope this will help you, and your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great device in small package
on July 5, 2024
Posted by: cssp1000
from Tampa Bay, FL
We purchased the Express 4K+ due to having a much older Roku TV for our bedroom that ran slow. We wanted to stick with Roku because we love the operating system/home screen compared to many of the other popular competitors. The new remote turns the older TV on & we set up the TV to pull up the HDMI the unit was plugged into. Everything works smoothly, no stuttering, delays or the TV shutting off now. The picture is sharp and you forget you have the Express hooked up to the TV. Although we use ours in the bedroom, this could easily be used for a TV in the main living area. Works great and highly recommend!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great
on July 5, 2024
Posted by: Louise72654
from Nc
All of my tv’s are either hooked up to a roku or are roku tv’s I have no problem with any of them . And I have an extra roku device that I take with me when we go on trips to hotels , and easy to install on any tv :-) love them
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Very limited viewing
on July 4, 2024
Posted by: Janet
from Otsego, MN
I purchased Roku so I could watch Netflix on my Samsung Smart TV because the TV is old so Netflix can't stream on it anymore. However, even though I can watch Netflix I can't watch my local stations anymore. Bummer. I tried to disconnect the Roku hoping that might work but it didn't. Wouldn't have bought Roku had I known I wouldn't be able to watch my local channels.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 26, 2024
Hi Janet, thanks for sharing. We want to provide some ideas. Roku players cannot receive OTA (over-the-air) stations. Only a device with an ATSC tuner is capable of viewing OTA signals, and no Roku player has such a tuner. Only Roku TV’s system is equipped with an ATSC tuner that provides access to digital “over-the-air” broadcast television. These channels can be accessed via an HDTV antenna connected to the Live TV input on your Roku TV system. If you want to watch your local channels, simply change the input source on your TV. If you have more inquiries, you can contact us at https://support.roku.com/contactus. We hope this clears things out. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Does its job but interface changes slow down acces
on July 4, 2024
Posted by: boothbyd
I purchased this one because my old Roku stick was overheating. It has worked without overheating. However the interface has more ads. It also has a couple of extra tiles on top for using other inputs. So I have to push down and right more in order to get to the list of my "channels" or whatever Roku calls my streaming services.
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello! Thank you for choosing Roku products. Did you know you can control the types of ads shown on your Roku streaming device? To customize your ad preferences, go to Home > Settings > Privacy > Advertising > Sensitive ad content. From there, choose the sensitive ad categories you want to avoid and press OK. For more tips, check out this FAQ article https://support.roku.com/article/16255268195607. Also, you have the option to customize your Home screen interface. You can find more details in this FAQ article at https://support.roku.com/article/208756948. For further assistance, you can visit us online at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com