Hello there, help has arrived! To ensure proper communication between your Roku remote and streaming device, you can try resetting your remote, which will also help conserve battery power. First, ensure the batteries are correctly installed, and there are no obstructions in the path between the remote and the device. If your remote has a pairing button, press and hold it for 20 seconds. If it doesn't, press and hold the Back and Home buttons for 20 seconds instead. After that, restart your Roku device and replace or recharge the batteries. Then, attempt to repair your voice remote with the streaming device. For detailed instructions, please refer to this FAQ article: https://support.roku.com/article/21303049528855. You can also use our Roku remote app for voice control, quick searches, app launches, and more. If the issue persists, feel free to contact us directly at http://support.roku.com/contactus.
We're looking forward to getting you back streaming.
Roku Customer Advocate