Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
3
Okay but not great
on July 17, 2024
Posted by: Delaware user
from DE
Roku service is good but glitchy, freezing from time to time. The remote and the unit have to be reset. Roku would benefit from additional channels such as Tennis channel.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hi there! Thanks for sharing your input! Have you tried contacting Roku support to help you troubleshoot the issue? We advise you to check your connection; a weak internet connection may have caused freezing problems. Here’s a support article that you can follow: https://support.roku.com/article/21332781083287. After this, please restart the system. To reboot the system, go to Settings > System > System restart.
In Addition, to fix remote issues you can check this FAQ article: https://support.roku.com/article/208755708. Need help with troubleshooting? You can contact Roku support.
Happy Streaming!
Roku customer advocate
In Addition, to fix remote issues you can check this FAQ article: https://support.roku.com/article/208755708. Need help with troubleshooting? You can contact Roku support.
Happy Streaming!
Roku customer advocate
Written by a customer while visiting roku.com
Customer Rating
5
Very nice and responsive
on July 17, 2024
Posted by: Chuck
from Lexington, KY
Bought this unit initially to see if my internet speed (~90 Mbps) could support streaming TV. Streams just fine without any issues or buffering. Was pleasantly surprised by the amount of channels available with the Roku live TV, as well as with other apps. Keeps me logged in to my Pluto app, which is nice. Can easily add other apps allowing for an even greater variety of programs available. I must say the Roku microphone search function works very well, also it is nice to be able to log into your YouTube account and view your YouTube playlists easily on your television.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on July 17, 2024
Posted by: Rich45
from Quincy, IL
The volume and mute buttons on the side of the remote are too easy to touch when the top controls are used. I often raise or low volume or mute the sound.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 17, 2024
Posted by: Anonymous
from San Antonio, Tx
I'm happy that I purchased this product. It was worth the price for what I'm able to see.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Amazing device!
on July 17, 2024
Posted by: Duke
from Palm Springs, CA
Very very pleased I purchased the Roku Express. It is exceeding my expectations!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Flomarching
on July 17, 2024
Posted by: Walt
from Ligonier, Pa
I bought this for DCI and am very happy with it. I would like to see the camera point to a soloist when he is playing rather than scanning the field. This does not happen all the time but it does happen,
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Has problems
on July 17, 2024
Posted by: Marie
from Birmingham Al
I have 5 other Rokus on TVs around my home plus I bought each one of my married children (3 kids) one. No trouble ever. With this one I can’t use the voice command. I tried to pair it but it gets to the end an says not connected. Hard to press also.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hello, Marie. This sounds unusual, and we're here to help. Please be advised that Roku voice remotes have a voice button that allows users to issue voice commands to their Roku streaming device. The button has a microphone icon on newer remotes and a magnifying glass icon on older remotes. To use voice activation, you can press and hold the voice button, use the Speak command in a conversational tone at an average volume, and release the button. Check out this link to learn more about the voice remote: https://support.roku.com/article/208756908. If you need help, you can contact us at support.roku.com/contactus to connect with an agent who can assist.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Good quality
on July 17, 2024
Posted by: ECpink
from Michigan
This was a gift so we could get Bally Sports and watch the Detroit Tigers
I would recommend this to a friend!
Written by a customer while visiting roku.com