Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
on July 19, 2024
Posted by: PGConway
I called 23 times trying to get a refund for my purchase and was put off and given the run around for 27 days by your company that answers your phone's in India or where ever it is located very unhappy with your service would not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Volume buttons
on July 18, 2024
Posted by: Davet
from Pa
The only problem I encounter are that I would like the volume. and mute buttons on front instead of the edge . I constantly change volume or mute accidentally because of their position.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Wish I'd gotten it sooner
on July 18, 2024
Posted by: swinfield89
from USA
We were having trouble with the gaming console we previously used for streaming our movies and TV. At this price, I didn't think a Roku device could compare, but it's actually more user-friendly and we haven't noticed any decline in streaming quality. No complaints!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t work for long
on July 18, 2024
Posted by: Jrich
from Indiana
We got this because our tv is a bit dated and doesn’t sync with all streaming apps. The remote constantly has to be re-paired with the tv/receiver (typically every couple weeks). This started happening a few weeks after we got it. If you don’t re-pair it the remote starts to get glitchy and eventually stops controlling the tv. Or the batteries will drain because the remote is constantly searching for the tv. Re-pairing is a bit of a process where you unplug things in a certain order and take out the batteries. It’s not ideal when you just want to watch tv or when it happens when guests are staying over and are unable to use our tv.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hello, there. We appreciate your feedback and are here to help. Are you still having issues with your remote by chance? You can repair the remote after the setup. You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, repair it again to see if this will make any difference. Here’s the detailed info on how to fix your remote: https://support.roku.com/article/21303049528855. Need help? Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great product easy setup
on July 18, 2024
Posted by: Daniel
from Houma la
Man this thing is great it closes up the TV so much better than cable it's unbelievable the sound is even more impressive I mean it's clear as long as you get strong internet and it works fine some of the apps are a little expensive but what can you say it's still cheaper than cable
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Too Few Control Features
on July 18, 2024
Posted by: notveryhappy
from Wentzville, MO
I bought a Roku device to allow my older Samsung TV to hookup to a new cable service. I found that the Roku controller had very few features. It didn't even have numerical buttons. I soon replaced it with a Xumo box that had better compatibility with my Samsung and the cable provider (Spectrum).
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 14, 2024
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback nonetheless. If there is anything we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Disappointment
on July 18, 2024
Posted by: RobertD
from Hastings, MN
I have purchased 3 Roku products. I'm happy with the other two but this one doesn't control the TV volume, mute, or power-on buttons. The others do. Maybe I didn't set it up right? No issue with the other two though in set up.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hello, Robert. We appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the HD Roku Express. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Awesome product, easy install
on July 18, 2024
Posted by: Tom St Louis
from Red Lion, PA
Awesome product, easy install! I turned my old TV into a smart TV in minutes. Love the streaming capabilities I have now!
I would recommend this to a friend!
Written by a customer while visiting roku.com