Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
This is the greatest product for TV
on July 22, 2024
Posted by: Armsie D 3
from Waverly, Oh
I had one for the living room and bought one for another room. It turns the tv on and has up or down volume and you can use voice to choose. It is a great product and an affordable price.
I have been really pleased with all the free streaming and live tv options. Haven’t even considered a premium subscription channel because so much to choose from
It works good I My only issue I have as it doesn’t turn off with the remote unless it is supposes to be on all the time I only have to turn the tv on to use it my other streaming device I have to turn it on and the tv so I am not sure about it
This is my fourth Roku unit, this one works as expected however the remote keeps running my sound bar up to max volume when trying to lower volume, which is irritating to say the least. I have stopped using the Roku remote for volume and using the TV remote instead. Otherwise, great picture (4K), and easy to use.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hello, there. We're sorry to hear that you're experiencing this issue, and we appreciate your patience regarding this matter. Verify that the HDMI cable is connected to the Roku and the TV. If you haven't used a particular HDMI port on the TV before, try a different one to see if that resolves the issue. Ensure the TV is set to the correct input source for your HDMI port.
Check the device's software version. You can restart the device by going to Settings > System > System restart. If you need help, you can contact our support team directly at support.roku.com/contactus so that we can assist. Happy Streaming! Roku Customer Advocate