Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
on July 24, 2024
Posted by: Anonymous
from Middletown PA
So happy I bought this. Saves so much money on a cable bill
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote is frustratingly impossible to work
on July 24, 2024
Posted by: Preston S
from Laguna Hills, CA
Upon initial installation this model seemed like a nice upgrade from my previous version. Shortly after using the device, within the first week, the button presses stopped registering. Very frustrating to try and use.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi, Preston. We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our support article: https://support.roku.com/article/217288467 if you are still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is essential to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
SMOOTH
on July 23, 2024
Posted by: coodude
from ft lauderdale,fl
replaced an older model and it was easy to do. Great picture.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Bought two
on July 23, 2024
Posted by: Fg17
from Virginia
I purchased two of these devices and both of them are no good. At first, not bad but within 1 month both of them started acting up. At first it was a matter of removing the battery and replacing it back but now, the Roku express will not work unless I remove the battery every time I push a button. Extremely aggravating! So far the Roku Stick is working fine. Don't buy the express!!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi there! Thanks for letting us know about this issue. We want to help. If you have trouble controlling the device with the remote, we advise you to troubleshoot by following this FAQ article: https://support.roku.com/en-ca/article/208755708. If you need help with troubleshooting, don't hesitate to give us a shout at http://support.roku.com/contactus to connect with an agent.
In addition, you may also try using our Roku mobile app as an alternative remote. It can be downloaded for Android and iOS. After doing this, we are open to receiving new feedback from you. We hope this helps. Happy Streaming! Roku Customer Advocate
In addition, you may also try using our Roku mobile app as an alternative remote. It can be downloaded for Android and iOS. After doing this, we are open to receiving new feedback from you. We hope this helps. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
lousy coverage
on July 23, 2024
Posted by: TomW
from winter haven, fla
if you find a channel you like it is old, old, old and has stupid music during time outs (commercial time)....
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi Tom. We appreciate you sharing your experience and are here to help. Are you looking for free channels with great movies/content? Check out this link for more interesting channels and free movies: https://www.roku.com/blog/free-movies-channels-roku.
Always remember that the Roku support team is willing to help if you have questions or issues with your Roku. Contact us here if you need help: http://support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Always remember that the Roku support team is willing to help if you have questions or issues with your Roku. Contact us here if you need help: http://support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
TV service or a Roku
on July 23, 2024
Posted by: Anonymous
from WATERVILLE Maine
I saw some else who own a Roku and he let try it out.This was a big mistake because I couldn't belive all the free channels. The Roku I brought was at a great price,the was easy to set-up and it was easy to use.
,
,
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku express for TV watching
on July 23, 2024
Posted by: Satisfied customer
from Atlanta, GA area
Easy to install. Easy to use. Very happy with it. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on July 23, 2024
Posted by: Jeff
from Atco NJ
Bought it for our uncle’s house so we can stream for him instead of cable. Easy to set up and use, we love the remote so you can control everything with the Roku remote easy and awesome.
I would recommend this to a friend!
Written by a customer while visiting roku.com