Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Love Roku
on October 14, 2024
Posted by: Diane
from Charleston SC
Easy to install and use. I do miss the aquarium screen saver though. I still have it on my older Roku, wish I could get it on my new ones.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
HORRIBLE REMOTE CONTROL!
on September 30, 2024
Posted by: Shelly
from California
We purchased three Roku systems for our TVs. All of us are having remote control issues. The remote control stops working. We cannot change the channels, adjust the volume, or turn the TV off; all three remotes drain the batteries so quickly. We are not happy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Shelly, help is here! If you're having trouble with your Roku remote, try resetting it to improve communication with your Roku streaming device and save battery power. For detailed instructions, refer to this FAQ article: https://support.roku.com/article/21303049528855. In addition, for TV controls set up, you can try to follow these steps: Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. For detailed instructions, refer to our FAQ article at https://support.roku.com/article/115013019828. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The best streaming device there is!
on September 24, 2024
Posted by: Drew
from Georgia
I have Roku on every tv at my house (4 tvs). There’s no other way than I’m watching tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on September 22, 2024
Posted by: Bobgreen
Good job ok thanks you for that
Good job thanks you for that ok
L
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Really works well
on September 15, 2024
Posted by: Bob40
from San Diego, CA
I bought this unit that has dual Wi-Fi frequencies to replace an older single frequency unit. With a later generation CPU and 5 Ghz Wi-Fi the new unit is much faster. Very pleased with the update.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Family Loves It
on September 13, 2024
Posted by: The Cabin Family
from Arizona/New Mexico
We have a remote cabin and bought Roku to watch TV with the new internet service and it helped the family when it was to cold to go out. So we got home and got a Roku for the kid’s bedroom. They love it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on September 11, 2024
Posted by: Hambone
from Columbia, SC
Wish it had everything for the sport channels.....
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Comes back on
on September 10, 2024
Posted by: Kcbap
from Colleyville, Tx
When I turn the express 4K+ Roku off it comes back on. Not easy to get at support for correcting the issue. The adhesive idea leaves residue on whatever you attach the HDMI box too. Kind of a crappy way to secure the hdmi box
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 15, 2024
Hi there! Thanks for taking a moment to share your experience with your Roku. No worries! We're here to help.
If your Roku Express 4K+ streaming player turns back on after you turn it off, it might be because it's connected to your TV's USB port. Most Roku streaming players connected to a TV's USB port will lose power and require a "boot-up" when the TV turns on from standby mode. To avoid this, you can connect your Roku streaming player to a wall power outlet. You may also try to use a new power cable if you have available. If the issue persists, contact us at support.roku.com/contactus. We will be happy to assist. Happy Streaming! Roku Customer Advocate
If your Roku Express 4K+ streaming player turns back on after you turn it off, it might be because it's connected to your TV's USB port. Most Roku streaming players connected to a TV's USB port will lose power and require a "boot-up" when the TV turns on from standby mode. To avoid this, you can connect your Roku streaming player to a wall power outlet. You may also try to use a new power cable if you have available. If the issue persists, contact us at support.roku.com/contactus. We will be happy to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com