Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,738 Reviews)
Rating breakdown 2,738 reviews
5 Stars
2,052
4 Stars
366
3 Stars
130
2 Stars
72
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
Amazing
on November 8, 2024
Posted by: Bonita J
Great device and a wonderful way to save money and help cut expenses. I am truly enjoying the product
Written by a customer while visiting roku.com
Customer Rating
5
on November 8, 2024
Posted by: Ronald k
GREAT ...I use it for my Whole House ..Good buy ....
Written by a customer while visiting roku.com
Customer Rating
5
on November 8, 2024
Posted by: Rai M
Easy to install. Works great!
Love that it loads up all the channels you get from your tv provider.
Love that it loads up all the channels you get from your tv provider.
Written by a customer while visiting roku.com
Customer Rating
4
on November 8, 2024
Posted by: Ricky A
I have given a 4 star review, I would have given a 5 star if the remote control would work better.
On the remote I have to press the buttons harder than normal for it to function, why I don't know my other remote works well.
On the remote I have to press the buttons harder than normal for it to function, why I don't know my other remote works well.
Written by a customer while visiting roku.com
Customer Rating
1
Technical issues and no support
on November 8, 2024
Posted by: Bob27
We had a technical issue as soon as we set it uo and it turns out roku doesn't not offer support for this exact product... what a waste of money
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hello Bob, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Constant problems
on November 8, 2024
Posted by: David69
Bought recently and have had problems from day one
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hi there, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior, and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues, and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues, and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellent
on November 8, 2024
Posted by: Anonymous
Easily helped with the transition off of satellite!
Written by a customer while visiting roku.com
Customer Rating
5
Roku doesn’t fail or disappoint
on November 8, 2024
Posted by: Kathy B
I’ve had an older Roku stick for about 5 years. It’s been very reliable. I wanted to be able to control the tv and to use one remote so I got a new Roku stick. I’m not disappointed. Seamless transition from the old to the new. Same great design but with tv controls added. Black Friday is coming up, treat yourself to a new streaming 4k, you won’t be disappointed.
Written by a customer while visiting roku.com