Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.2
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
12
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Posted by: Cooperator
Verified Purchase:Yes
The K2500 Single Serve Commerical Coffee Maker was purchased for our office as the description of the machine stated that it is completely ready to attach to your water line. We have several staff members who will be using this machine and a reservoir would not be helpful.
When our team went to hook the machine to our water supply, they found that it was not ready to be. Unfortunately, they needed to make a trip to the local hardware store to obtain a part that was able to attach the machine to our water source.
If additional parts were needed, it would have been nice to have that included in the description so I could purchase it along with the machine.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 17, 2023
Thank you for your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Posted by: shakey
Verified Purchase:Yes
Got this to replace a unit that we had for years and we love it!! good looking and easy to operate.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Ben79
Verified Purchase:Yes
I am the service manager for a company that does large volumes in office coffee. The K-Cup machine we have used for a few years is unfortunately no longer manufactured & I began searching for replacements. I purchased 3 of the K-2500 brewers. Tested one in my shop for a few days & was not pleased with the performance of the brewer. My worst complaint, which is a very worthy one, the brew temperature of the coffee, in all functions was in the range of 175 degrees. That leaves the coffee tasting filmy. There is no fix to that problem.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 17, 2023
Thank you for sharing your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
SOLVED: AUTO-ON Design Failure
on January 18, 2023
Posted by: Dancingbear
SOLVED: AUTO-ON Design Failure:
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 20, 2023
Thank you for sharing your review and feedback. If you ever need assistance with your K-2500 Commercial Coffee Maker, please reach out to our team at 866-669-8922.
Written by a customer while visiting commercial.keurig.com
Posted by: jo_therock
Verified Purchase:Yes
Bought this several weeks ago and love it! Thankfully hubby is handy with installation. Keurig installation team does not do residential installs. But on the plus side I was refunded the install cost.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
Durable and delicious
on December 24, 2022
Posted by: WhiteOak
We have used this machine (or it’s predecessor} for the past 4 years in a 15 person office setting with zero complaints. Tied directly into the filtered water supply line it has produced literally thousands of hot delicious beverages without fail. Ordering a replacement to put in the cupboard for when this one “gives up the roast” somewhere down the road.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Debby
Verified Purchase:Yes
We bought this for the office. Our K150 just quit so we upgraded. It was worth the extra money. The only negative is that it takes a little longer to heat and it doesn't stay heated very long. All in all we are very happy with the new coffee maker.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: A Rice
Verified Purchase:Yes
The description is misleading. It ought not be called plumbed when it doesn't come with any parts that enable you to connect. I had to place a second order after it arrived to include the omnipure kit with the connections and line. Now I have to make a trip to a hardware store to buy the connection from the machine to the water line itself. 3 weeks from ordering to having a functioning system. Once it is connected I anticipate it being fine.
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, January 12, 2023
Thank you for sharing your review and feedback. If you need any further assistance, please call our Consumer Care team at 866-669-8922, we will be more than happy to help.
Written by a customer while visiting commercial.keurig.com