Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.2
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
12
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Posted by: STEWY
Verified Purchase:Yes
Coffee & tea taste so good from this machine. It’s so easy to use
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Danielle
Verified Purchase:Yes
This machine was a replacement for the K150 that was defective and didn’t brew. I have had this replacement machine for 2 weeks now and I continue to get error code 17 Overpressure Detected. Finally got a hold of someone (customer service through all this has been the worse I’ve ever experienced) and they told me to clean the needles. Which I did. Brewed one cup of coffee and same error code. Every single time I attempt to brew a cup of coffee this error code comes up. Now I’m also getting Error Code 23 Pump Timeout. I have successfully brewed only 2 cups of coffee over the very short time I’ve had it. Needless to say my time with Keurig is over which is unfortunate as we have a direct water line specifically for our coffee maker. Very disappointed and frustrated with this machine and Keurigs customer service.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, March 16, 2021
Hi Danielle, thank you for your review. We're sorry to hear about your experience with your new K-2500 and with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome of our interaction. If you are willing to give us another chance to assist you, please contact us at 866-669-8922 and our representatives are available Monday - Friday, 8 am - 5 pm EST to assist you.
Written by a customer while visiting commercial.keurig.com
Posted by: Kevin
Verified Purchase:Yes
After having the small Keurig for the last few years, we found that we were filling it every 30 mins or so each morning. The plumbed 2500, touch screen and being about to use larger mugs has been great. So far, great, commercial grade machine.
Written by a customer while visiting commercial.keurig.com
Posted by: Tnduke
Verified Purchase:Yes
I replaced a K-1500 with this unit and I love the ease of use. I also like the way the cup holder opens all the way for easier access. Great machine!!!
Response from commercial.keurig.comBy Keurig, Consumer Care, March 1, 2021
Thank you for your review. We are so happy you are loving your new K-2500 coffee maker. Happy brewing!
Written by a customer while visiting commercial.keurig.com
Customer Rating
3
Can’t Modify Settings - Use & Care Guide
on February 23, 2021
Posted by: Wes_D
The “Use & Care Guide” referenced in the quick start guide and also referenced in responses to comments on here from Keurig doesn’t exist. I’ve searched all over Keurig’s commercial site and the internet, and it’s nowhere to be found.
The QR code in the quick start guide goes to a page not found.
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, February 24, 2021
Hi Wes, we're sorry for the confusion while looking for the Use & Care Guide for your K-2500. You can find it on Support.keurig.com and we've linked it here for you: https://dam.keurig.com/content/dam/public-assets/kcom_support/K2500_UCG.pdf
Written by a customer while visiting commercial.keurig.com
Posted by: AngelaO
Verified Purchase:Yes
This machine replaced my previous k150 so far it’s meeting my expectations
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, March 9, 2021
We're happy to hear it, Angela!
Written by a customer while visiting commercial.keurig.com
Customer Rating
4
Great Coffee Maker for being commercial
on February 19, 2021
Posted by: MelindaVP
This is our 3rd Keurig for our lounge. I hope this will last a little longer than the other 2 we purchased. We love the ease of being plumb to the water line.
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, February 22, 2021
Hi Melinda, thank you for your review! We're glad to hear you're enjoying your new K-2500 coffee maker.
Written by a customer while visiting commercial.keurig.com
Posted by: Slick
Verified Purchase:Yes
Tip stopped up after only a few uses , so you must rinse regularly and I wish I would have waited a couple weeks to purchase because now it is $100.00 cheaper , other than that it is great !
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, February 16, 2021
Thank you for reviewing your new K-2500 coffee maker. What may sometimes happen after brewing many K-Cup pods is that some of the coffee grounds can get in the needles (top and bottom). This can result in seeing some coffee grounds in your cup or the needles can clog and prevent it from brewing. Should a clog arise due to coffee grounds, it can be cleared using a paper clip or similar tool. Regular cleaning keeps your brewer running smoothly!
Written by a customer while visiting commercial.keurig.com