I was very disappointed in how cheap and plasticky this coffee maker is. Even more frustrating is trying to figure out how to get the water to come out. The flashing lights have all different patterns and none of them coincide with the directions or are even consistent. I stand there for 20 minutes trying to make coffee and then trying to rinse, sometimes having to put in more water, which ends up running over the cup’s capacity. Yes I read the book and tried to follow the directions—every day for weeks. What’s the directions say it’s going to do and what it actually does are two completely different things. I would not recommend this coffee maker. I’ll probably end up throwing it out because it’s not worth it to pay to ship it back. I’m so angry. I’ve loved Keurig products up until now—
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 7, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
I thought this was such a cute coffee maker, but it turns out that is all it has going for it. I called because the first one sent to me didn't even make coffee, just warm water. The second one they sent is no better. I was told because it was on sale I couldn't get my money back. So now I have 2 nonworking coffee makers. The tip off should have been that there were no reviews. All it said was the problem had been resolved so they removed the reviews. Well the problem seems to still exist.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2022
This is definitely not the experience we want you to have with your coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
This is the second mini. I love it so much I bought another. I'm not happy about it's quality. Seems cheaply made compared to the first one. The first one quit heating so quit working, so had to buy a new one. I tried to register and it won't recognize the serial number. Same thing happened with the first one.
Response from keurig.comBy Keurig, Consumer Care, April 1, 2022
Our Consumer Care team would love to assist. Give them a call at 866-901-2739.