Does not receive energy through HDMI or DisplayPort
Response from https://www.asus.comBy Chantae, CLM, February 21, 2026
Dear Klin,
Thank you for bringing this to our attention regarding your ASUS ZenScreen MB16AHV. We sincerely apologize for the inconvenience you are experiencing with the monitor not receiving input through HDMI or DisplayPort.
To further investigate the issue and provide the appropriate assistance, we kindly advise you to contact our ASUS support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2602023272-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support