Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,215 Reviews)
Rating breakdown 4,215 reviews
5 Stars
2,737
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Unstable Bluetooth Connection
on October 20, 2025
Posted by: Les
Length of ownership:1 year or longer
As with all of the Bose audio products I have used, the Bluetooth connection is unstable and difficult to connect. I spend unbearable time trying to connect to live broadcasts only to give up because the broadcast is half over before I can connect. It sounds great when it works, but time sensitive material is impossible. I have switched back to Nothing ear phones because they connect without fail.
Response from bose.comBy Bose, Customer Support, October 21, 2025
Hi there, thank you for sharing your feedback. We're sorry to hear you're having a hard time connecting your Bose Ultra Open Earbuds. Bluetooth disconnections can occur due to several factors, such as wireless interference, distance from the paired device, low battery levels, or outdated software. Physical obstacles like walls or metal surfaces can also weaken the signal, and in some cases, protective cases or certain devices may interfere with the connection.
To help you resolve this, here's a troubleshooting guide: http://bose.life/48YGiPx
Jelyn - Customer Support
To help you resolve this, here's a troubleshooting guide: http://bose.life/48YGiPx
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
I'm impressed
on October 18, 2025
Posted by: Regg
Gender:Male
Length of ownership:1 week
I just got these and they meet all the specifications I wanted and needed. They stay in place during my workouts and runs. The sound is crisp while allowing me to hear my surroundings. I owned the Bose sport earbuds for 3.5 years, I loved them, and they died a month ago. I bought the Bose qc earbuds and they sound great but they fall out all the time. These are perfect and the mic works great.
Written by a customer while visiting bose.com
Customer Rating
5
Exactly what I was looking for
on October 17, 2025
Posted by: Liz
Gender:Female
Length of ownership:1 month
This product is exactly what I hoped it'd be. They're so much more comfortable than earbuds that sit inside your ear canal. I also tried cheap options before investing in these, and the sound quality absolutely blows the cheapies out of the water. I love being able to listen to high quality music while still being able to hear emergency vehicles, etc. My only knock is the auto-adjust. It's fine with music, but podcasts sound distinctly off.
Written by a customer while visiting bose.com
Customer Rating
4
Best for extended comfortable use
on October 17, 2025
Posted by: Ryan of rhythm
Gender:Male
Length of ownership:1 year or longer
I've had the quietcomfort 1 loved them but wasn't really a fan of the cases large size, they were replaced with the qc ultra now i have the ultra open they're good, not bass forward , they dont get all waxy and gross either
Written by a customer while visiting bose.com
Customer Rating
3
Comfortable but bad UX
on October 17, 2025
Posted by: Cat3178
Gender:Female
Length of ownership:1 month
They are comfortable. Great because I wear glasses and hate in-ear and over the ear headphones. They stay charged for a long time too.
But they have issues with disconnecting. One ear bud will stop connecting randomly. I have to reset them. Not a great user experience.
But they have issues with disconnecting. One ear bud will stop connecting randomly. I have to reset them. Not a great user experience.
Response from bose.comBy Bose, Customer Support, October 18, 2025
Thanks so much for sharing your experience! We're glad to hear the comfort and battery life are working well for you, especially since finding a good fit with glasses can be a challenge. The Bose Ultra Open Earbuds offer up to 7 hours of play time and up to 48 hours of standby time (when not playing audio), which makes them a great companion for all-day use.
If you're experiencing Bluetooth disconnection issues, we recommend trying the troubleshooting steps outlined in the link below: http://bose.life/479fWHL
NJ - Customer Support
If you're experiencing Bluetooth disconnection issues, we recommend trying the troubleshooting steps outlined in the link below: http://bose.life/479fWHL
NJ - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
They work good but thinking a lot toget a ncharger
on October 17, 2025
Posted by: Jorge
Gender:Male
Length of ownership:1 month
I bought this ones less than a month, and the earpieces work great, but the charger case I got rain at work was having it in my pants and they get wet and stop working
Sound I really good but, u need to make more resisting to the water, now I have to buy another accesorie a new charger for it
Sound I really good but, u need to make more resisting to the water, now I have to buy another accesorie a new charger for it
Response from bose.comBy Bose, Customer Support, October 17, 2025
Hi Jorge, thank you for sharing your experience, and we're really sorry to hear about the damage to your charging case due to water exposure. While the earbuds are designed with some level of water resistance, the charging case is not waterproof and may be vulnerable to moisture damage. We appreciate your feedback and will pass it along to our product team as we continue to improve durability in future designs.
We recommend reaching out to our support team to assist you further. http://bose.life/43hgkTs
Daisy - Bose Customer Support
We recommend reaching out to our support team to assist you further. http://bose.life/43hgkTs
Daisy - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The only earbuds I can wear
on October 16, 2025
Posted by: ADrew
Gender:Female
Length of ownership:6 months
I lost my last open earbuds so had to get a new pair. As usual the quality, sound and ease of pairing is excellent. They are super comfortable which is why I replaced the lost pair right away. I wish there was a simple way to attach and Airtag so that I have a way to find them if I lose them. The only thing I was disappointed in was the matte finish of the case. My last ones were irridescent sunset and the case was so pretty. The new ones are Deep Plum and the case is matte. The buds themselves are lovely though.
Written by a customer while visiting bose.com
Customer Rating
2
Beautiful buds terrible sound
on October 16, 2025
Posted by: Metea
I bought these a couple of weeks ago and so will be returning them. Sound quality is terrible also the volume is basura. No thanks. They’re super cute but not of quality sound wise which was extremely shocking.
Response from bose.comBy Bose, Customer Support, October 16, 2025
Thank you for sharing your thoughts! The Ultra Open Earbuds offer a brilliant blend of innovative open-ear design, exceptional audio quality, and all-day comfort. With a cuff-like fit, they keep your ears open to the world around you, while OpenAudio technology delivers rich, private sound just for you.
If there's anything we can assist you with, please feel free to reach out. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
If there's anything we can assist you with, please feel free to reach out. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
Written by a customer while visiting bose.com