Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Very good but…
on January 2, 2026
Posted by: Rand
Gender:Male
Length of ownership:1 month
I bought these very expensive earphones and because of the shape and size of my ears, they do not get the sound into my ear canal well no matter how much I fiddle with them. What I end up hearing is mids to highs and just a little bass. If I manually turn my ears inward the bass becomes rich and beautiful. They are a great idea but not for everyone. They are very nice but now I’m stuck with earphones that I won’t use much if at all…and I really couldn’t afford them in the first place, so I’m pretty bummed.
Response from bose.comBy Customer Support, January 2, 2026
Thank you for sharing your experience with us. We’re truly sorry to hear that the fit of your earphones hasn’t been comfortable and that it’s affecting the sound quality you receive.
Our earphones are designed to deliver balanced sound, but we also recognize that ear shape and size can vary from person to person. Here is a helpful guide for your Bose Ultra Open Earbuds:
https://bose.life/4sob9fu
Gem - Customer Support
Our earphones are designed to deliver balanced sound, but we also recognize that ear shape and size can vary from person to person. Here is a helpful guide for your Bose Ultra Open Earbuds:
https://bose.life/4sob9fu
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, concerns about replacement parts.
on January 2, 2026
Posted by: galilea
Gender:Female
Length of ownership:1 month
I never would have spent this much on earbuds, but the sale price and the open style was something I was looking for. The sound quality is excellent, and they are very comfortable. My main concern is that the silicone piece, that wraps around your ear, is going to break after repetitive use. If this was to happen, and I have seen it happen before on other products of the same material, how do you replace it? My husband has the full headphones, and he has had to replace the earpieces twice due to the material cracking and disintegrating. I'm not even sure if you could purchase a replacement piece and for the cost of this, I in no way consider them disposable. They also seem to disconnect from my phone, and I keep having to delete them and then pair them again. I have rebooted by phone. Also, when I use them and then use them again later, all the settings have returned to the original factory settings. This is not after pairing them again. I like them very much, I just don't want to buy another pair a year or two down the road.
Written by a customer while visiting bose.com
Customer Rating
2
Trash Mic
on January 2, 2026
Posted by: RCALCANO
Length of ownership:6 months
Horrible microphone for calls. The other party 90% of the time can't hear you or understand what are you saying.
Response from bose.comBy Customer Support, January 4, 2026
Thank you for letting us know. We’re sorry to hear you’re having trouble with call clarity on the Ultra Open Earbuds, that’s definitely not the experience we want for you.
In many cases, microphone issues can improve with proper positioning, since the earbuds’ open‑ear design relies on optimal placement for voice pickup. You can use this helpful guide to make sure the earbuds are worn and adjusted correctly:
https://bose.life/49noBYm
If you’ve already tried that and the issue continues, please reach out to us using this link: https://bose.life/49SSe5s so we can take a closer look. We’re here to help make sure your earbuds perform the way they should.
Gloria - Customer Support
In many cases, microphone issues can improve with proper positioning, since the earbuds’ open‑ear design relies on optimal placement for voice pickup. You can use this helpful guide to make sure the earbuds are worn and adjusted correctly:
https://bose.life/49noBYm
If you’ve already tried that and the issue continues, please reach out to us using this link: https://bose.life/49SSe5s so we can take a closer look. We’re here to help make sure your earbuds perform the way they should.
Gloria - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose Quality Sound in a tiny device
on January 1, 2026
Posted by: Wireslinger
Gender:Male
Length of ownership:1 month
The Ultra Open Earbuds took some getting used to. I have always used in ear canal earbuds, loved my quiet comfort until they took a ride in the washing machine. The Ultra Open Earbuds are the most comfortable earbuds I have ever used. The sound quality is amazing, the available options for setup are another plus. Knowing the earbuds will not fall off has been an inviting feature.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound and fit
on January 1, 2026
Posted by: What
Gender:Female
Length of ownership:1 month
I bought a pair for my wife and she loves them. The fit was comfortable and the sound is fantastic. The Apple AirPods have become her backup, if she can the right AirPod that kept falling out of her ear.
Written by a customer while visiting bose.com
Customer Rating
5
You will forget they are even on.
on December 31, 2025
Posted by: Vern
Gender:Male
Length of ownership:6 months
I bought these earbuds for my wife.She absolutely loves them. I have a pair also and there are times where you forget they are even in your ear. Sound quality is remarkable.
Written by a customer while visiting bose.com
Customer Rating
5
Open Earbuds
on December 29, 2025
Posted by: MsKim
Gender:Female
Length of ownership:1 month
I believe the ear buds are too big for my ears. Wish they were adjustable.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome product!
on December 28, 2025
Posted by: LB25
Gender:Female
Length of ownership:1 month
Love these ear buds. So comfortable, barely know they're on the ears. Great sound quality!
Written by a customer while visiting bose.com