Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Earbuds
on January 8, 2026
Posted by: Mike T
Gender:Male
Length of ownership:1 week
Great sound and comfortable. Somewhat difficult to put on but may be a matter of getting use to them.
Written by a customer while visiting bose.com
Customer Rating
4
Really good
on January 7, 2026
Posted by: Ray
Gender:Female
Length of ownership:1 month
They are amazing once you figure out to download Bose app to phone to then control the volume
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable
on January 7, 2026
Posted by: Dtek
Gender:Female
Length of ownership:1 month
Love them, comfortable, sound is awesome. Easy to use.
Written by a customer while visiting bose.com
Customer Rating
2
Not possible to secure them.
on January 6, 2026
Posted by: redcello
Gender:Female
Length of ownership:1 month
They will NOT stay in my ears. They sound okay but the wrap around won't stay in place no matter how I try to adjust it.
Response from bose.comBy Customer Support, January 7, 2026
Hi there, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear the sound quality meets your expectations. We’re sorry to learn about the fit issues you’ve experienced, and we completely understand how important comfort and stability are for everyday use.
We’d love to help you get the best fit possible, please check out our troubleshooting steps here: https://bose.life/4jrj9rW Hope this helps!
Klariss - Customer Support
We’d love to help you get the best fit possible, please check out our troubleshooting steps here: https://bose.life/4jrj9rW Hope this helps!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Not so happy. Deal too late
on January 6, 2026
Posted by: Itsjustmeta
These were a gift and now I get an email stating buy one get one reconditioned free. Upset that was not an option when I purchased.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound!!!
on January 3, 2026
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
I got a new iPhone 17 pro max and my old Bose ear buds would sync up then turn off. So I decided to get a new pair and I love them!
Written by a customer while visiting bose.com
Customer Rating
3
Still getting used to the features
on January 3, 2026
Posted by: V
I love the design but i have a hard time with the volume. Phone calls haven’t been great but i love music with these!
Response from bose.comBy Customer Support, January 3, 2026
Thanks so much for sharing your experience with the Bose Ultra Open Earbuds. We’re glad to hear you’re loving the design and enjoying your music with them! For the volume and call‑quality concerns, a few small adjustments to the fit or positioning can often make a big difference.
Here’s a helpful guide that walks you through how to properly wear and adjust your earbuds for the best performance:
https://bose.life/3YmZgc2
Gloria - Customer Service
Here’s a helpful guide that walks you through how to properly wear and adjust your earbuds for the best performance:
https://bose.life/3YmZgc2
Gloria - Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Great product!
on January 2, 2026
Posted by: Oma
Gender:Female
Length of ownership:1 week
I got this as a gift for Christmas and am so impressed with the quality. I would highly recommend this product.
Written by a customer while visiting bose.com