Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Great sound. But missing features I enjoyed from
on January 18, 2026
Posted by: Fumiwen
Gender:Female
Length of ownership:1 month
The sound is great as expected from Bose.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Did not disappoint!
on January 18, 2026
Posted by: Sheri H
Gender:Female
Length of ownership:1 month
Love the fit and comfort of these earbuds. Sound quality is great, as expected. Best feature for me is being able to connect to both my laptop and my phone. Switching is easy so this convenience gets 5 stars!
Written by a customer while visiting bose.com
Customer Rating
4
Works on my small ears!
on January 14, 2026
Posted by: Smiles
Gender:Female
Length of ownership:1 month
I have very small ears so I was excited to try this style. Inner ear styles fall out. I didn't wear my inner ear buds due to fear of loosing one or both. I love these! These stay on and I really like that I can hear around me. I like having background noise all the time, that is my comfort zone. It is winter now so I haven't used it being active outside as I need a hat in my climate. I will say they are great indoors and even at work. I am thrilled.
Written by a customer while visiting bose.com
Customer Rating
2
Excellent brand but fell short on quality
on January 13, 2026
Posted by: Bakingstar
Gender:Female
Length of ownership:1 month
Took some time to get used to them. Bose is an excellent brand but since ear buds don't fit snuggly in ear like other earbuds, I felt like sound could be better.
Response from bose.comBy Customer Support, January 13, 2026
Thank you for sharing your experience with us. We appreciate your honest feedback about the fit and sound of the earbuds. It can sometimes take a little time to adjust, and we understand that a snug fit is important for the best audio performance. Here is a helpful guide for you to help you with your Ultra Open Earbuds:
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Great device, worth it.
on January 11, 2026
Posted by: karlBob
Gender:Male
Length of ownership:3 months
Love the sound and the buds stay on the ears no matter what. Not as bassy as the in ear buds, but I won't ruin theses budses. God bless.
Written by a customer while visiting bose.com
Customer Rating
5
Small, Senistive ears? These are for you!
on January 10, 2026
Posted by: maskay24chevy
Gender:Female
Length of ownership:1 month
I love these earbuds! I had another brand that was the same as my phone and could only wear them about 15 mintues before I had to take them out because they hurt my ears. These were exactly as described and fit comfortably! Wore them for over 2 hours easily! Probably could have worn all day if I had needed to. Super easy to set up and pair with multiple devices. I like I could easily switch between my work computer and cell. Highly recommend!
Written by a customer while visiting bose.com
Customer Rating
3
Love and dislike some features.
on January 10, 2026
Posted by: Jasper
Gender:Male
Length of ownership:1 month
Bought two weeks ago and love them but dislike them! Love fit and finish along with how they stay in place so well. Dislike that there not noise cancelation and the volume is hard too hear on phone calls.
Response from bose.comBy Customer Support, January 10, 2026
Hi Jasper, thank you for sharing your honest feedback about the Ultra Open Earbuds. We’re glad to hear you love the fit and how securely they stay in place, that’s exactly what we designed them for!
We understand your concerns about the lack of noise cancellation and lower call volume. The Ultra Open Earbuds are designed for an open-ear listening experience, prioritizing comfort and awareness of your surroundings, so they don’t include noise cancellation like our in-ear models.
For call volume, please check these troubleshooting steps to help optimize clarity:
https://bose.life/4syWmP5
Daisy - Customer Support
We understand your concerns about the lack of noise cancellation and lower call volume. The Ultra Open Earbuds are designed for an open-ear listening experience, prioritizing comfort and awareness of your surroundings, so they don’t include noise cancellation like our in-ear models.
For call volume, please check these troubleshooting steps to help optimize clarity:
https://bose.life/4syWmP5
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Below the mark
on January 10, 2026
Posted by: Sevan11
Gender:Male
Length of ownership:1 month
I purchase these a month ago and I’m disappointed. Great audio and video sound quality. Very poor phone call quality. Not sure how one aspect can be so right and the other can be so wrong. Get it together Bose!
Response from bose.comBy Customer Support, January 10, 2026
Hi Sevan! We appreciate your feedback and understand how important clear call quality is, especially when the audio and video performance meets your expectations.
At Bose, we’re committed to delivering products that provide both exceptional sound and ease of use.
To help address the concern you mentioned, we’ve created a helpful guide that covers steps to improve call performance:
https://bose.life/3Z7T1Je
Please take a moment to review the guide, and if you need any additional assistance, feel free to reach out to us, using this link: https://bose.life/49SSe5s We’re here to review the details and do our best to help.
Gloria - Customer Support
At Bose, we’re committed to delivering products that provide both exceptional sound and ease of use.
To help address the concern you mentioned, we’ve created a helpful guide that covers steps to improve call performance:
https://bose.life/3Z7T1Je
Please take a moment to review the guide, and if you need any additional assistance, feel free to reach out to us, using this link: https://bose.life/49SSe5s We’re here to review the details and do our best to help.
Gloria - Customer Support
Written by a customer while visiting bose.com