Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Repeat Customer
on February 1, 2026
Posted by: RD Chi
Gender:Male
Length of ownership:1 year or longer
This was my second time purchasing these, which essentially summarizes my review. I am a big fan of open ear designs, beginning with Bose's first generation several years ago. If you wear glasses in particular just buy these as there are no conflicts as with ear hooks. You quickly learn how to put them on, it becomes second nature, and it is easy to forget they are on due to light weight and comfortable materials.
Physical buttons are a big advantage, and each has a custom programmable setting.
Volume is very good for most situations, but I do wish there was a way to boost in unusually noisy environments. Audiobooks on an airplane can be heard, but just barely. They are not designed to be noise cancelling obviously, I have over the ear high-end headphones for that. The case design is great, and it gives a sense of power remaining, but I wish it or the app showed the exact percentage of charge. I use mine every day and charge the case once a week or two only. I have never run out of power in the buds. No complaints at all.
Sound quality excellent, microphone good in most situations.
My first set survived several drops with only scuffs on the case, no loss of function. Bose.com purchase experience was excellent as it has been in the past.
Written by a customer while visiting bose.com
Customer Rating
1
Don't buy!
on January 31, 2026
Posted by: Voula
Gender:Female
Length of ownership:1 month
Horrible! Stopped connecting after 2 months. I expect a better product from Bose.
Response from bose.comBy Customer Support, February 1, 2026
Hi Voula, thank you for bringing this to our attention. The Bose Ultra Open Earbuds have a Bluetooth range of up to 30 feet (9m). Disconnections may occur if you move too far from your device, experience interference (such as Wi‑Fi routers or microwaves), or have outdated firmware. To improve stability, keep devices close, update software, disable battery saver mode, and restart both devices. To help with your concern, here’s a helpful link you can check: https://bose.life/4k8Wota
Jelyn - Customer Support
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Muffled
on January 29, 2026
Posted by: Vickie BoBo
This is the second pair I’ve bought, both r muffled to person on the other end, perfect when listening to someone r something
Response from bose.comBy Customer Support, January 29, 2026
Hello Vickie, we are delighted to hear that you think our Bose Ultra Open Earbuds are perfect for listening. The Bose Ultra Open Earbuds feature a brilliant combination of innovative open‑ear design, incredible audio, and all‑day comfort. With a cuff‑like fit, they leave your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.
We’re sorry to hear that you are experiencing issues with the microphone. One common factor that can affect microphone performance is the positioning of the earbuds; if they’re not seated correctly, it may impact how clearly your voice is picked up. To help improve this, please check out this guide: https://bose.life/3Jlrhg5
We hope this information helps address your concern and allows you to enjoy the best performance from your Bose Ultra Open Earbuds.
Sophie - Customer Support
We’re sorry to hear that you are experiencing issues with the microphone. One common factor that can affect microphone performance is the positioning of the earbuds; if they’re not seated correctly, it may impact how clearly your voice is picked up. To help improve this, please check out this guide: https://bose.life/3Jlrhg5
We hope this information helps address your concern and allows you to enjoy the best performance from your Bose Ultra Open Earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Superb earbuds
on January 25, 2026
Posted by: Derekt
Gender:Male
Length of ownership:1 month
I was skeptical about the quality of the sound of these open earbuds. But BOSE truly invented a game changer here. These open earbuds are amazing! Sound quality is phenomenal for the intent of its design.
These are great when I need to be aware of the noise surrounding me. I love them.
These are great when I need to be aware of the noise surrounding me. I love them.
Written by a customer while visiting bose.com
Customer Rating
4
Good Sound
on January 25, 2026
Posted by: DeNice
Gender:Female
Length of ownership:1 month
I bought these open earbuds especially for work. We are not allowed to wear anything in the ear canal at work so these are perfect. The sound is just as clear as my in ear earbuds. The only downfall is receiving phone calls. It’s too difficult to hear the caller and they can’t hear me well either. These are NOT for receiving or making phone calls. But for listening to music or radio at work, these are perfect!
Written by a customer while visiting bose.com
Customer Rating
5
Never thought I could wear EarBuds, I can now!
on January 25, 2026
Posted by: Eve
Gender:Female
Length of ownership:1 month
I love Bose products, have been a customer for almost 50 years. I have tried many earbuds but was never able to wear the in ear style. When I saw the Bose Ultra Open Earbuds I decide I had to try them. And I LOVE them as they do not have to go in my ear, they do not bother me when I’m wearing glasses and they’re so comfortable, I forget I’m wearing them! And of course the sound quality is excellent.
Written by a customer while visiting bose.com
Customer Rating
4
on January 24, 2026
Posted by: Marie
Convenience I like the way it fit onmy ears but on the bad side it it only stays charge for few hrs
Written by a customer while visiting bose.com
Customer Rating
4
Great sound except on phone
on January 23, 2026
Posted by: Susan
Gender:Female
Length of ownership:1 month
Great sound for podcast, books and music. However sound quality for phone calls is poor on the listener end and have to take off to converse. My poly headset works great on the phone why not Bose?
Written by a customer while visiting bose.com